SCUK Customer Service Advisor

Santander Consumer USA Inc.; Redhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking passionate Customer Service Advisors for their Redhill office. This hybrid position requires full-time in-office attendance for the first six months. Responsibilities include answering customer queries over call and chat, resolving issues promptly, and providing exceptional customer service. Candidates should be self-motivated team players with excellent communication skills. The role offers a competitive salary, holiday entitlement, and additional benefits, promoting a thriving workplace culture.

Benefits

Competitive salary

25 days holiday plus bank holidays

Annual bonus

Flexible benefits allowance

Generous pension contributions

Employee assistance program

Discounts at local brands

Qualifications

• Passion for providing excellent customer service.
• Ability to handle high volumes of customer queries.
• Empathy towards customers' needs.
• Strong digital communication skills.

Responsibilities

• Answer high volumes of calls and interact with customers via live chat and email.
• Resolve customer queries efficiently on the first call.
• Ensure service meets high standards and SLA requirements.
• Advocate for customers with other teams.

Skills

Customer service experience

Excellent communication skills

Self-motivated

Team player

Job description

SCUK Customer Service Advisor page is loaded## SCUK Customer Service Advisorlocations: Redhilltime type: Full timeposted on: Posted Todayjob requisition id: Req1518002SCUK Customer Service AdvisorCountry: United KingdomSantander Consumer Finance (SCUK) are looking for passionate **Customer Service Advisors** to join our very busy Contact Centre team in **Redhill, Surrey.** This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered).In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time.**\*\*\*Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be 23rd March 2026. Interviews will be taking place at the SCUK Redhill office the weeks commencing 5th, 12th & 19th January.\*\*\*****Day-to-day, you’ll:*** Answer a high volume of calls and interacting with customers over live chat and email* Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call* Investigate customer queries, raising with relevant parties and escalating where needed* Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)* Liaise closely with other teams to advocate on behalf of customers* Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible* Be a digital communications expert, assisting customers digitally using their own device* Excellent customer service experience* Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career* Passion and dedication to deliver fantastic service and get the best outcome every time* Excellent communication skills with the ability to work effectively as part of a team* Ability to maintain high levels of accuracy whilst working to tight timeframes**Things you need to know:**The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern:* Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00* Week 2 – 09:00-17:00 (1-hour unpaid break)* Week 3 – 10:00-18:00 (1-hour unpaid break)* Week 4 – 08:00-16:00 (1-hour unpaid break)* Week 5 – 09:00-17:00 (1-hour unpaid break)* Week 6 – 10:00-18:00 (1-hour unpaid break)These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year**We have a range of benefits available which include:*** Competitive salary of £26,161 per annum* 25 days holiday per annum, plus bank holidays* Annual bonus based on personal and company performance* £500 flexible benefit allowance* Generous pension contributions* Employee assistance programme* Sharesave scheme* Gym passes at a reduced rate for 3,000 gyms, leisure centres etc* Local retail and high street brands discounts**Location & Training:**Full training for this role will be provided **on site at our Redhill office** for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance.**Inclusion:**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.**What are the next steps:**If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.[](blob:https://santander.wd3.myworkdayjobs.com/4396d278-0b5f-42a0-a98a-8837c0dde7cd)0:00 / 1:01