Customer Experience jobs in United Kingdom

We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new role for a Technical Sales Manager covering the UK and Europe. We are a leading provider of critical power solutions, delivering reliable and resilient energy infrastructure to a diverse range of industries, including data centres, healthcare, telecommunications, and industrial facilities. We pride ourselves on innovative design, exceptional service standards, and technical excellence.

The Technical Sales Support Manager – Critical Power will play a pivotal role in supporting our sales function by providing expert technical knowledge, preparing detailed proposals and CAD drawings, and acting as a key liaison between customers, sales teams, and internal engineering departments. This role requires a strong blend of technical expertise, customer engagement experience, and industry knowledge within critical power systems.

• Deliver high-quality technical support to the sales team throughout the sales cycle.
• Analyse customer requirements and provide tailored critical power solutions.
• Prepare comprehensive technical proposals, datasheets, and product specifications.
• Respond to technical queries from customers and internal stakeholders in a timely manner.

• Create, review, and update CAD drawings, schematics, and system layouts for critical power applications.
• Work collaboratively with engineering and design teams to ensure accurate technical documentation.
• Ensure all deliverables meet industry standards and customer expectations.

• Build trusting relationships with clients, understanding their business and technical needs.
• Attend customer meetings, presentations, and site surveys as required.
• Support the sales team in technical negotiations and solution demonstrations.

• Coordinate with internal engineering, operations, and project management teams to align on customer requirements and delivery timelines.
• Track and report on sales support activities, opportunities, and technical issues.
• Provide insights and recommendations to improve product offerings and sales processes.

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. Other benefits will depend on your job role and may include company car and private medical insurance.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in the role you will bring the following skill‑set and behaviours:

• Electrical qualification (e.g., HND/HNC, BEng, NVQ Level 3/4 in Electrical Engineering, equivalent).
• Proven experience with CAD software (e.g., AutoCAD, Revit, SolidWorks).
• Strong understanding of electrical power systems, distribution, UPS, generators, and related critical power infrastructure.
• Previous experience in technical sales support, sales engineering, or a related technical customer‑facing role.
• Excellent verbal and written communication skills.
• Ability to interpret and produce detailed technical drawings and specifications.
• Excellent problem‑solving with a proactive approach to troubleshooting customer challenges.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Customer‑focused with a commercial mindset.
• Team player with the ability to work collaboratively across departments.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.