User Experience jobs in United Kingdom

Job Title: Senior UX DesignerCompany: Utility WarehouseLocation: London, England, United KingdomJob Type: Full-timeCategory: User Experience (UX) DesignDate Posted: 2026-02-09T13:12:54.053Experience Level: 5-10 YearsRemote Status: Remote OK

• Lead end-to-end user experience design for complex and high-impact product areas, ensuring seamless integration across digital and offline touchpoints.
• Drive the definition and adoption of a unified design language, establishing clear design patterns, frameworks, and standards to ensure consistency at scale.
• Act as a strategic partner, influencing product strategy through user insights and design direction, and advocating for user needs in cross-functional discussions.
• Mentor and guide less experienced designers, fostering their growth in research, UX, and UI craft through feedback and collaborative examples.
• Champion accessibility best practices, ensuring WCAG guidelines are understood, assessed, and applied consistently to create inclusive experiences.

📝 Enhancement Note: This role is positioned as a Senior UX Designer at Utility Warehouse, a company focused on simplifying utilities for consumers. The role emphasizes leadership in design, strategic influence, and mentorship, indicating a significant impact on product development and design team maturity. The "remote-first" policy with hot-desking options suggests a hybrid approach to work, prioritizing flexibility.

• Lead the end-to-end user experience design across digital and offline touchpoints, creating consistency at scale through clear design patterns, frameworks, and standards.
• Drive the adoption of a unified design language, enabling collaboration and supporting designers within the team by setting guidelines, organizing design assets, and maintaining documentation to prevent experience drift.
• Coach teams to think beyond individual products, embedding service design as a lasting organizational capability and shifting design from a reactive function to a strategic partner.
• Plan and conduct end-to-end research for complex features or journeys, selecting appropriate qualitative or quantitative methods to ensure reliable insights that inform design decisions.
• Raise the visual design bar by setting high standards through personal work and applying deep expertise in layout, hierarchy, typography, and color.
• Collaborate with engineers to leverage technology effectively, enhancing user experience and ensuring seamless journeys across platforms.
• Understand, assess against, and clearly explain WCAG guidelines and accessibility considerations, ensuring inclusive design standards are met across all digital products.
• Present design rationale clearly and confidently to stakeholders, adapting communication style to effectively influence product direction and educate on user and business trade-offs.
• Advocate for process improvements within design reviews and help the team operate more effectively, enhancing overall operational excellence.

📝 Enhancement Note: Responsibilities highlight a strong emphasis on strategic leadership, process improvement, and cross-functional collaboration, typical of a senior role within a growing organization undergoing digitalization. The focus on embedding service design and influencing product strategy indicates a move beyond purely tactical design execution.

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for a Senior UX Designer role, or equivalent practical experience.

Experience: 3+ years of experience as a UX/Product Designer with a solid understanding of full-cycle user-centered design (Research, UX & UI). Experience leading design for complex user flows and multi-platform experiences is essential.

Required Skills:

• Best-in-class design, wireframing (low and high fidelity), and prototyping skills.
• Demonstrable experience of applying a range of research methodologies to drive reliable insights.
• Deep understanding of WCAG guidelines and accessibility considerations, with the ability to assess and explain them clearly.
• Strong prioritization skills with the ability to focus and drive the right work at the right time, ensuring alignment with team goals.
• Experience of leading initiatives that improve how the UX or product team operates.
• Ability to facilitate large-scale meetings and cross-team workshops effectively.
• Delivers high-quality design outcomes across multiple work streams.
• Operates autonomously across multiple initiatives.
• Improves team collaboration through process enhancements.
• Strong communication skills, with the ability to present design rationale clearly and confidently to stakeholders.
• Deep understanding of domain/user segments and key performance indicators (KPIs).
• Uses data and insights to influence product direction.
• Experience in giving feedback and guiding junior team members to improve their craft.

Preferred Skills:

• Experience in Service Design principles and implementation.
• Familiarity with design systems and their governance.
• Experience working in a "remote-first" or hybrid work environment.
• Proficiency in data analysis tools to inform design decisions.
• Experience with A/B testing and other experimentation methodologies.

📝 Enhancement Note: The requirements emphasize a blend of technical design craft, strategic thinking, leadership, and operational efficiency. The "3+ years" is a baseline; for a "Senior" title, candidates often possess 5-10 years of relevant experience and a portfolio showcasing complex projects and leadership. The mention of "domain/user segments and KPIs" suggests a need for business acumen beyond pure design.

• Showcase end-to-end UX/Product Design projects, demonstrating a clear understanding of the user-centered design process from research to UI.
• Include case studies detailing complex user flows and multi-platform experiences, highlighting your role, challenges, and solutions.
• Present examples of research methodologies used and how insights were translated into design decisions.
• Feature examples of visual design excellence, including wireframes, high-fidelity mockups, and interactive prototypes.
• Demonstrate an understanding of accessibility standards (WCAG) through specific project examples or guidelines applied.
• Highlight instances where you led design initiatives, improved team processes, or mentored junior designers.

Process Documentation:

• Provide examples of how you have documented design patterns, frameworks, or design systems to ensure consistency and scalability.
• Illustrate how you have used data and insights to influence product direction and track the impact of design decisions.
• Showcase experience in facilitating workshops and cross-team collaboration to drive alignment and improve operational efficiency within design processes.

📝 Enhancement Note: A strong portfolio is critical for senior design roles. It should not only display design output but also articulate the strategic thinking, process, and leadership behind it, particularly emphasizing collaboration, mentorship, and process improvement as outlined in the responsibilities.

Salary Range: Based on industry benchmarks for a Senior UX Designer in London with 5-10 years of experience, a competitive salary range is estimated to be between £60,000 and £85,000 per annum. This range can vary based on the depth of experience, specific skill set, and the candidate's negotiation.

• Industry-benchmarked salary (details shared during the first conversation).
• Share Options and Save as You Earn (SAYE) scheme, offering potential for ownership and long-term financial growth.
• Flexible working arrangements, including a remote-first policy with access to hot desks across the UK and a central London hub.
• Work-from-anywhere policy for up to two weeks per year, providing significant location flexibility.
• Discounts on Utility Warehouse services and a free Cashback Card, providing tangible savings on everyday expenses.
• Life Assurance up to 4x salary, offering protection for dependents.
• Family-friendly policies designed to support work-life balance and family needs.
• Discounted private health insurance, an Employee Assistance Line, and free Virtual GP services, prioritizing employee well-being.
• Access to Belonging groups, fostering an inclusive and supportive work environment.
• A structured Career Development Framework with regular review and promotion cycles, facilitating continuous learning and career progression.

Working Hours: While a standard full-time week is 40 hours, the emphasis on flexible working and remote-first suggests a focus on output and results rather than strict adherence to office hours, allowing for adaptable schedules.

📝 Enhancement Note: The salary estimate is based on typical market rates for senior UX roles in London, considering the company's stated commitment to competitive compensation. The benefits package is extensive and clearly designed to attract and retain talent, with a strong emphasis on flexibility, well-being, and long-term financial benefits.

Industry: Utility Warehousing (UW) operates in the competitive utility and telecommunications sector, providing integrated services like energy, broadband, mobile, and insurance. This industry demands a strong focus on customer experience, operational efficiency, and digital transformation.

Company Size: Utility Warehouse is aiming to double in size, suggesting a growth phase. They are likely transitioning from a mid-sized company to a larger enterprise, which means evolving processes, a growing team, and increased opportunities for impact. This also implies a dynamic and potentially fast-paced work environment.

Founded: Founded in 1996, UW has established a significant presence. Its mission to simplify utilities and offer savings implies a customer-centric approach and a drive for innovation to achieve its ambitious growth targets.

Team Structure:

• The UX team is part of a major digitalization program, working closely with service designers, product teams across various service verticals (energy, broadband, mobile, insurance, cashback), and partners in product, data, and engineering.
• This indicates a highly collaborative, cross-functional environment where UX designers are integrated into product development lifecycles from the outset.
• The Senior UX Designer will likely report into a Head of Design, Design Lead, or Product Lead, and will mentor junior designers within their immediate team or product pod.

Methodology:

• The company emphasizes a user-centered design approach, aiming to define product strategy through user insight and design direction.
• There's a focus on creating consistency at scale through design patterns, frameworks, and standards, suggesting a move towards a mature design system.
• The role involves embedding service design as a lasting capability, indicating a holistic approach to customer journeys beyond just digital interfaces.
• Data and insights are used to influence product direction, pointing to a data-driven decision-making culture.

📝 Enhancement Note: Utility Warehouse's focus on simplification and cost savings for customers, coupled with their ambitious growth plans, suggests a culture that values efficiency, customer-centricity, and innovation. The digitalization program implies a commitment to modernizing operations and customer engagement.

Operations Career Level: This role is a Senior UX Designer, indicating a mid-to-senior level position. It requires demonstrated expertise in user-centered design, strategic thinking, and the ability to work autonomously. The role involves leadership through mentorship and influencing product direction, positioning it as a key contributor to the design function's maturity.

Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Design, or a Product Manager overseeing a specific product area. They will collaborate closely with Product Managers, Engineers, Data Analysts, and Service Designers, forming part of cross-functional product teams. They are also expected to mentor and guide junior designers.

Operations Impact: The Senior UX Designer's impact is significant, directly influencing the user experience of Utility Warehouse's core services. By leading end-to-end design, creating consistency, and embedding service design principles, they contribute to customer satisfaction, retention, and the overall success of the digitalization program. Their work will shape how users interact with UW, driving adoption, simplifying processes, and ultimately supporting the company's goal of doubling in size. Influencing product strategy with user insights ensures that business outcomes are aligned with user needs.

• Specialization: Opportunity to deepen expertise in specific areas like service design, accessibility, or complex user journey mapping.
• Leadership: Potential to move into a Lead UX Designer, Design Manager, or Head of UX role, with increased responsibility for team management and strategic direction.
• Cross-functional Advancement: Develop a strong understanding of business domains (energy, broadband, etc.) and product management, potentially leading to product strategy roles.
• Skill Development: Continuous learning through mentorship, design reviews, and exposure to a major digitalization program, enhancing skills in strategy, leadership, and advanced design craft.

📝 Enhancement Note: The role offers a clear path for career progression from individual contributor to a more strategic and leadership-focused position, supported by the company's growth and emphasis on development. The blend of technical craft and strategic influence is key for advancement.

Office Type: Utility Warehouse offers a "remote-first" work model. This means that remote work is the default, with flexibility to use hot desks located across the UK and a central London hub for in-person collaboration, meetings, or focused work days when desired.

Office Location(s): While remote-first, a central London hub is available, alongside hot desks across the UK. This provides options for those who prefer occasional office-based work or need a physical space for specific team activities. Specific locations for hot desks are not detailed but suggest a dispersed physical presence.

Workspace Context:

• The remote-first setup fosters autonomy and requires strong self-management skills.
• The availability of a London hub and hot desks supports in-person collaboration, team building, and cross-functional interactions when needed.
• Access to a central hub implies a professional workspace equipped for collaboration, potentially with meeting rooms and shared working areas.
• The environment is designed to support flexible working, allowing employees to choose their most productive work setting.

Work Schedule: The standard working hours are likely around 40 hours per week, typical for a full-time role. However, the emphasis on flexible working and remote-first suggests a results-oriented approach, where employees may have some autonomy in managing their daily schedules to balance productivity and personal life, as long as deliverables are met and collaboration needs are satisfied.

📝 Enhancement Note: The "remote-first" policy with physical hubs is a modern approach to work, catering to employees who value flexibility while still providing opportunities for in-person connection and collaboration, which is crucial for design teams.

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume, focusing on experience, skills, and alignment with the role's core requirements.
• Portfolio Presentation & Discussion: You will likely be invited to present your portfolio, showcasing 2-3 key projects. Be prepared to discuss your design process, rationale, challenges, and outcomes in detail. Expect questions about your experience with complex user flows, research methodologies, accessibility, and mentorship.
• Skills-Based Exercise/Case Study: A practical exercise or a take-home case study may be assigned to assess your design thinking, problem-solving skills, and ability to apply UX principles to a specific problem relevant to UW's business.
• Cross-functional Team Interview: You may meet with key stakeholders from product, engineering, and data to assess collaboration style, communication, and cultural fit.
• Final Interview: This might be with a senior leader (e.g., Head of Design, CPO) to discuss strategic vision, leadership potential, and overall fit.
• Curate Strategically: Select projects that best demonstrate your experience in leading end-to-end design, handling complexity, and driving impact. Prioritize recent work and projects showcasing your senior-level contributions.
• Structure Your Narrative: For each project, clearly articulate the problem, your role, the process (research, ideation, design, testing), key decisions, trade-offs, and measurable outcomes. Use the STAR method (Situation, Task, Action, Result) for clarity.
• Highlight Leadership & Mentorship: Include examples where you influenced strategy, improved processes, or mentored junior designers. Quantify impact where possible.
• Showcase Accessibility: Explicitly discuss how you incorporated accessibility (WCAG) into your designs and the rationale behind those decisions.
• Be Prepared for Deep Dives: Anticipate questions about your design choices, the "why" behind your approach, and how you handled challenges or disagreements.
• Understand UW's Business: Research Utility Warehouse's services, target audience, and market position. Familiarize yourself with their current digital products and any known pain points or opportunities.
• Focus on Process & Strategy: For any case study, emphasize your strategic thinking, user-centered process, and how you would measure success.
• Practice Articulation: Be ready to clearly and concisely explain your thought process and design rationale, adapting your communication to different audiences (technical, business).
• Embrace Collaboration: If the challenge involves collaboration, show how you would work with others and incorporate feedback.

📝 Enhancement Note: The interview process is designed to assess not just design skills but also strategic thinking, leadership potential, and cultural fit, particularly the ability to collaborate and mentor in a growing, digitally-focused organization.

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard for collaboration and prototyping), Sketch, Adobe Creative Suite (Photoshop, Illustrator).
• Wireframing & Prototyping: InVision, Axure RP, Balsamiq (for lower fidelity).
• User Research Platforms: UserTesting.com, Maze, Lookback, Hotjar (for analytics and feedback).
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Miro (for whiteboarding and workshops).

Analytics & Reporting:

• Google Analytics, Mixpanel, Amplitude (for understanding user behavior and tracking KPIs).
• Tableau, Power BI (potentially for more advanced data visualization if involved in reporting).

CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms impact user journeys and data collection is beneficial for a holistic UX perspective.
• Experience with data analysis tools to interpret user behavior and business metrics is expected.

📝 Enhancement Note: Proficiency in modern collaborative design tools like Figma is almost certainly a requirement. An understanding of how design integrates with data analytics and project management tools will be crucial for effective cross-functional collaboration.

Operations Values:

• Customer-Centricity: A core value, evident in the mission to simplify utilities and save customers money. Design decisions should always prioritize user needs and experience.
• Innovation & Ambition: The company has "big ambitions" and is undergoing a "major digitalization programme," indicating a culture that embraces change, new ideas, and continuous improvement.
• Collaboration & Teamwork: The emphasis on cross-functional teams and mentoring junior designers suggests a collaborative environment where shared success is valued.
• Efficiency & Impact: As a utility provider, operational efficiency is key. The company likely values data-driven decision-making and a focus on delivering measurable impact through design and process improvements.
• Inclusivity: The explicit mention of "Belonging groups" and a commitment to diversity and inclusion signals a culture that values different perspectives and strives for fairness.
• Cross-functional Integration: Expect close collaboration with Product Managers, Engineers, Data Analysts, and Service Designers, working within agile or product pod structures.
• Data-Informed Design: Collaboration will involve using data and user insights to inform design decisions and validate solutions.
• Mentorship & Knowledge Sharing: A culture of mentorship is encouraged, with senior designers sharing knowledge and guiding junior team members. Regular design reviews and feedback sessions are likely common.
• Process Improvement Focus: The team values finding better ways of working, encouraging proactive suggestions for enhancing design processes and team efficiency.

📝 Enhancement Note: The company culture appears to be a blend of growth-oriented ambition, customer focus, and a modern, flexible work approach, with a strong emphasis on collaboration and inclusivity.

• Scaling Design Systems: As the company aims to double in size and undergoes digitalization, maintaining consistency and scalability across a growing product suite will be a significant challenge. Developing and governing a robust design system will be crucial.
• Balancing Innovation with Operational Efficiency: Utility services are often seen as utilities, meaning users expect reliability and simplicity. Balancing innovative UX with the need for straightforward, efficient, and cost-effective solutions can be challenging.
• Navigating a "Remote-First" Environment: While offering flexibility, a remote-first setup can present challenges in spontaneous collaboration, team cohesion, and ensuring consistent design quality across dispersed teams.
• Influencing Strategic Direction: As a Senior Designer, influencing product strategy and securing buy-in for design-led initiatives requires strong communication, data-driven advocacy, and understanding of business objectives.
• Strategic Design Leadership: Opportunity to hone skills in defining product strategy, influencing stakeholders, and shaping the future of UX at UW.
• Service Design Mastery: Deepen expertise in service design, mapping complex customer journeys across multiple touchpoints and channels.
• Design System Development: Contribute to or lead the evolution of a design system, gaining experience in governance, scalability, and cross-team adoption.
• Mentorship & Team Development: Develop leadership and coaching skills by mentoring junior designers and contributing to the growth of the design team.
• Industry Exposure: Working on a major digitalization program within the competitive utility sector offers exposure to unique industry challenges and solutions.

📝 Enhancement Note: The challenges are typical of a senior role in a growing company undergoing transformation. They present significant opportunities for skill development and career advancement, particularly in areas of strategic design, leadership, and system thinking.

Strategy Questions:

• "How would you approach defining and scaling a design system for a company aiming to double its customer base and service offerings?"
• "Describe a time you used user research to significantly influence product strategy or a key business outcome. What was your process and the impact?"
• "How do you balance user needs with business objectives and technical constraints, especially when dealing with complex user flows?"
• "Imagine we're launching a new feature for our energy customers. How would you lead the UX design process from concept to launch, ensuring both user satisfaction and business impact?"

Company & Culture Questions:

• "What interests you about Utility Warehouse's mission and our approach to simplifying utilities?"
• "How do you contribute to fostering a collaborative and inclusive design culture, particularly in a remote-first environment?"
• "Describe your experience mentoring junior designers. How do you provide feedback and support their growth?"
• "How do you leverage data and KPIs to measure the success of your design work and communicate its value to stakeholders?"
• Tell a Story: Frame each case study as a narrative with a clear beginning (problem/opportunity), middle (your process, challenges, solutions), and end (outcomes, learnings).
• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).
• Highlight Strategic Thinking: Emphasize the "why" behind your design decisions, linking them to user needs and business goals.
• Showcase Collaboration & Leadership: Discuss how you worked with cross-functional teams and any leadership or mentorship roles you played.
• Be Prepared for Live Design/Critique: Some interviews may include a live design exercise or a critique of your existing work. Be ready to articulate your thoughts and justify your decisions.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, leadership, process mastery, and a deep understanding of user-centered design principles, all within the context of Utility Warehouse's business and growth objectives.

To apply for this Senior UX Designer position:

• Submit your application through the provided link on SmartRecruiters.
• Curate Your Portfolio: Select 2-3 of your most impactful UX design projects that best showcase your experience with complex user flows, research, accessibility, and leadership. Tailor your portfolio to highlight achievements relevant to Utility Warehouse’s mission and growth.
• Optimize Your Resume: Ensure your resume clearly details your 3+ years of experience, emphasizing key skills like user-centered design, research methodologies, prototyping, accessibility, and mentorship. Use keywords from the job description.
• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on your process, strategic decisions, challenges overcome, and measurable outcomes. Be ready to discuss your approach to remote collaboration and team mentorship.
• Research Utility Warehouse: Understand their services, target audience, company mission, and recent developments. This will help you tailor your answers and demonstrate genuine interest in the role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

The role requires 3+ years of experience in UX/Product Design with a solid understanding of full-cycle user-centred design. Candidates should demonstrate strong design skills, experience in leading complex user flows, and a deep understanding of accessibility guidelines.

Industry-Benchmarked Salary, Share Options, Save as You Earn Scheme, Flexible Working, Work-From-Anywhere Policy, Discounts on Services, Free Cashback...