Aftersales Manager

BMW; Llandudno Junction; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive service provider in Llandudno Junction is seeking an experienced Aftersales Manager to supervise the Aftersales department, including Service and Parts. You'll drive performance, deliver exceptional customer experiences, and lead a motivated team. The ideal candidate has proven management skills in aftersales/service, with excellent customer service skills and a commitment to delivering high standards. This role offers generous benefits including 30 days holiday, employee car scheme, and training with BMW UK.

Benefits

30 days holiday plus birthday off

Access to a new car at reduced cost

Friendly team culture

Specialist development with BMW UK

Official BMW certification opportunities

Ongoing career learning

Modern working environment

Life Assurance Scheme

Qualifications

• Proven track record of high achievement in aftersales/service.
• Ability to manage and develop a high-performing team.
• Willingness to learn and stay up-to-date with technical knowledge.

Responsibilities

• Ensure the department provides the best possible service and achieves profits.
• Organize and control activities of Service and Parts Department staff.
• Contribute to the development of operational policies.

Skills

Proven management skills

Excellent customer service skills

Ability to coach and develop teams

Strong commercial and marketing acumen

Proficient in MS Office

Job description

Halliwell Jones North Wales is looking for an Aftersales Manager.

Your role

Hours: Average 46.33 hours per week (45 hours Monday to Friday and 4 hours 1 in 3 Saturdays)

Are you ready to shape the future of Aftersales and lead a high‑performing team? Halliwell Jones is seeking an experienced Aftersales Manager to take charge of the Aftersales department including Service and Parts. As a key member of the leadership team, you will drive performance, deliver exceptional customer experiences, and ensure the department operates efficiently and profitably. You will inspire, coach, and motivate your team while fostering a collaborative, results‑driven environment. If you have a proven track record in service management and are ready for your next challenge, we want to hear from you!

Your Responsibilities

• To ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
• To organise, direct and control the activities of Service and Parts Department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
• To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.

Your profile

• Proven management skills with commercial and marketing acumen to drive results and growth.
• Strong track record of high achievement in aftersales/service.
• Excellent customer service skills and commitment to delivering the highest standards.
• Ability to coach, manage, and develop a high‑performing team.
• Confident in identifying and exploiting opportunities.
• Works effectively with the management team, exercising discretion and good judgement.
• Enthusiastic, dynamic, and team‑oriented, offering support to others.
• Willingness to learn, develop, and stay up‑to‑date with technical/product knowledge.
• Available to work weekends and bank holidays.
• Proficient in MS Office and Drive.

Rewards

• Time to Unwind – Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service.
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
• Work Where People Matter – A friendly, family‑run business with a supportive team culture.
• Expert Training – Specialist development with BMW UK to keep your skills sharp.
• Gain Accreditation – Boost your career with official BMW certification.
• Grow With Us – Ongoing learning and a clear path to progression.
• Enjoy Your Environment – Work in a modern, high‑spec facility designed for excellence.
• Security and Peace of Mind – Benefit from our Life Assurance Scheme.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.