Aftersales Manager: Lead Service & Parts Excellence

BMW; Llandudno Junction; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive service provider in Llandudno Junction is seeking an experienced Aftersales Manager to supervise the Aftersales department, including Service and Parts. You'll drive performance, deliver exceptional customer experiences, and lead a motivated team. The ideal candidate has proven management skills in aftersales/service, with excellent customer service skills and a commitment to delivering high standards. This role offers generous benefits including 30 days holiday, employee car scheme, and training with BMW UK.

Benefits

30 days holiday plus birthday off

Access to a new car at reduced cost

Friendly team culture

Specialist development with BMW UK

Official BMW certification opportunities

Ongoing career learning

Modern working environment

Life Assurance Scheme

Qualifications

• Proven track record of high achievement in aftersales/service.
• Ability to manage and develop a high-performing team.
• Willingness to learn and stay up-to-date with technical knowledge.

Responsibilities

• Ensure the department provides the best possible service and achieves profits.
• Organize and control activities of Service and Parts Department staff.
• Contribute to the development of operational policies.

Skills

Proven management skills

Excellent customer service skills

Ability to coach and develop teams

Strong commercial and marketing acumen

Proficient in MS Office

Job description

A reputable automotive service provider in Llandudno Junction is seeking an experienced Aftersales Manager to supervise the Aftersales department, including Service and Parts. You'll drive performance, deliver exceptional customer experiences, and lead a motivated team. The ideal candidate has proven management skills in aftersales/service, with excellent customer service skills and a commitment to delivering high standards. This role offers generous benefits including 30 days holiday, employee car scheme, and training with BMW UK.