Customer Care Manager jobs in United Kingdom

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited‑scope point solutions or custom solutions built in‑house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

We’re looking for an experienced Account Executive to join our growing enterprise sales team. You will own the entire deal cycle, generating pipeline, closing target customers, and expanding relationships over time. You’re the right fit for this role if you are excited by joining an early-stage team and building in an autonomous and highly creative environment.

• Own our land and expand deal cycle from initial conversation to close with critical stakeholders in enterprise companies
• Contribute to the development of the Lyric Land and Expand sales playbook and execution strategy, including the implementation of an effective sales methodology
• Plan and provide regular forecasting across your book of business
• Join Lyric’s Head of Revenue and highly experienced team in evangelizing in the market on the only SCM AI platform
• Provide input to the direction of sales strategy, enablement, and operations tools and workflows (CRM, forecasting, lead gen tools, pipeline management, outreach automation)

• 5-6+ years of complex enterprise sales experience. This experience can come in two different forms, both equally weighted in importance
  • Experience closing enterprise platform, AI, and/or Data and Analytics software deals
  • Experience closing enterprise supply chain, AI, and/or Data and Analytics services deals
• Demonstrated ability to deliver and drive logo acquisition deals in a fast paced and early stage environment
• Demonstrated ability to prospect to and engage with customers to understand their supply chain and operational challenges, and translate those challenges to business impacts
• Demonstrated comfort with Supply Chain or Operations Research terminology and mid-level to executive personas

• Proven track record of overachievement in previous revenue-generating roles, driving 6- and 7-figure multi-year enterprise deals to close
• Experience selling and negotiating enterprise contracts to C- level, senior technical, and/or business stakeholders
• Self-starter with infectious enthusiasm, an out-of-the-box thinker who sees opportunities and solutions, not roadblocks

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Remote - UK. Some travel required.

We provide a competitive mix of salary, commissions, local benefits, and equity, designed to reward both your impact and growth.