Customer Experience Specialist, UK New Remote · United Kingdom

Applied Intuition Inc.; Remote; GBP 60,000 - 80,000; Part time

Job summary

An innovative insurtech company is seeking a detail-oriented Customer Experience Specialist to join their insurance contact center team. This role involves managing new claims calls, assisting adjusters, and ensuring smooth information flow through the claims process. Ideal candidates will have 2+ years in customer support, possess strong communication and organizational skills, and thrive in a fast-paced environment. The role offers generous health benefits and a flexible work-from-anywhere policy.

Benefits

Generous health insurance package

Pension plan with employer contributions

Work from anywhere policy

Industry qualifications paid

Qualifications

• Minimum 2 years of experience in customer support or claims role.
• Strong verbal and written communication skills with a focus on empathy.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Handle inbound calls to file claims and assist customers with inquiries.
• Gather and enter claim information accurately.
• Prepare standard correspondence related to claims.

Skills

Customer support experience

Excellent communication skills

Organizational skills

Attention to detail

Proficiency with Google Workspace

Tools

Google Workspace

Job description

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious goals and need team members who can thrive in a fast‑paced, evolving environment. If building a leading TPA and tackling long‑standing challenges in the claims space excites you, we’d love to meet you.

About the role

We’re looking for a highly organized and detail‑oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi‑line adjusters with administrative tasks that help move claims toward resolution.

You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering a great customer experience.

Note: This is an hourly, overtime‑eligible role.

Key Responsibilities

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service‑level commitments efficiently.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance‑related organization.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health‑insurance package.
• Pension plan with employer contributions.
• Competitive holiday/leave policy in addition to bank holidays.
• Industry qualifications paid by us (after a qualifying period).
• Work from anywhere to facilitate work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!