Customer Care Advisor jobs in United Kingdom

Join to apply for the Travel Partnerships Account Manager role at DMG Delta

Location: Mail Metro Media HQ - High Street Kensington, London, W8

Position: Permanent

We are looking for a talented Travel Partnerships Account Manager to drive cross platform revenue growth, especially focusing on digital growth and delivering integrated partnership solutions. You will act as a key liaison between clients, agencies, and internal teams to ensure the successful delivery of innovative media campaigns. This role blends account management with creative commercial strategy, requiring both sales acumen and a flair for collaboration and ideation.

• Identify and convert new business opportunities while recovering lost accounts
• Build and manage a robust sales pipeline, leveraging cross-platform opportunities including digital, print, and partnerships
• Monitor client and agency performance, proactively addressing underperformance and identifying upsell opportunities
• Maintain accurate forecasting and reporting using Salesforce and internal tools
• Lead and contribute to partnership pitches, from ideation to execution, ensuring alignment with client objectives
• Collaborate with internal teams to deliver compelling, integrated campaigns and maximise revenue opportunities
• Use first-party insights, audience data, and market intelligence to craft innovative media solutions
• Support the development of bespoke content and branded solutions that resonate with target audiences
• Develop and maintain strong relationships across senior and junior levels within agencies and clients
• Act as a trusted advisor and category expert, attending industry and client events to build rapport and unlock revenue
• Ensure seamless campaign delivery through effective coordination with operations and project management

• Proven experience in media sales or partnerships
• Strong commercial and negotiation skills with a track record of meeting sales targets
• Experience developing multi-platform media solutions including branded content and digital activations
• Deep understanding of print and digital media, and the competitor landscape
• Excellent relationship-building and communication abilities across internal and external stakeholders
• Strategic thinker with creative flair and attention to detail
• Passion for media, travel, and delivering impactful client solutions
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• Solid understanding of structuring cross platform media plans
• Proficiency in Microsoft PowerPoint, Excel and Word

• Our benefits package increases the longer you’ve been with us. Here’s what to expect:
• 25 days’ holiday (increasing by 1 per year up to a total of 30)
• Pension plan and life cover
• Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme
• Onsite gym, subsidised canteen and onsite nurse and GP clinics

Mail Metro Media is the advertising home of some of Britain’s biggest and most engaged newsbrands. With a powerhouse portfolio that includes the Mail brands, Metro, i, The Telegraph’s print products, and New Scientist, we tell stories that drive outcomes, with our reach extending to one in five adults in the UK every single day. We’ve evolved beyond just print and digital news, building a commanding presence in the social, video, and audio spaces that includes the biggest TikTok following of any newsbrand in the world, chart-topping UK podcasts, millions of YouTube subscribers, and more.

When you work at Mail Metro Media, all this comes together to put you at the heart of the advertising and media industry. We combine the rich wisdom of traditional media with a deep-running commitment to collaboration and innovation to create an environment where our people play an active role in the evolution of media. If you want to help reshape advertising with fresh ideas and a can-do attitude, this is the place for you.

Find out more about us at mailmetromedia.co.uk or find us on LinkedIn, Instagram, and X at @MailMetroMedia.

Why work for Mail Metro Media? Not only will you be a part of the biggest media organisation in the UK, but you’ll work somewhere that’s dedicated to people and culture. Our people are a top priority - whether that’s supporting mental health, being Disability Confident, accommodating parenthood, providing fitness classes, driving diversity and inclusion, flexibility, or anything else, it matters to us.

Many of our team members work flexibly, in many different ways, including flexible hours or an element of working from home. Please talk to us during your interview about any flexibility you may need - we can usually find a way to make work work for you!

Here are some of the top reasons our people love working for us:

• Collaborate and innovate with the best people in media on a daily basis
• Work in an award-winning team in the fast-paced world of news and entertainment
• Get support in reaching your professional goals through webinars, workshops, mentorship and more
• Get personal support through mental wellbeing, volunteering time off, our menopause policies, a working parents group, our EDI Champions network, and more
• Comprehensive benefits including medical and dental insurance, childcare schemes, a huge range of discounts, enhanced pension contributions and more
• A lively, friendly office complete with a free gym, subsidised canteen and doctor’s surgery (London only)

Our Commitment: We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.