Assistant Customer Service jobs in United Kingdom

Ensure the proper functioning of client products, solving on site issues as after sales service

Leonardo is seeking a mission systems focused Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support related to the operational aspects of the avionics equipment installed on the customer’s helicopters operating in KSA.

• Providing technical expertise on mission systems related to the defensive aids system (DAS) installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues
• Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment
• Generating electronic warfare libraries (including radar warning receiver, chaff and flare dispensing, audio alerts and symbology) using dedicated tools
• Supporting the customer in the procedural use of on-board systems
• Assisting the customer in managing and analysing flight-recorded data downloaded into mission debriefing files for use in future missions
• Providing technical support for on-board DAS training delivered to pilots, including the use of in-flight training tools
• Ensuring all work complies with company policies, site-specific governance, and applicable legislation.
• Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations.
• Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role.
• Supporting the customer’s operational requirements as needed

It is essential that you have

• Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment
• A customer-focused mindset that balances customer priorities with business needs
• The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds.
• A full UK Category B driving licence
• The flexibility to work shifts — primarily day shifts, with occasional alternative shifts by management agreement

It is highly desirable that you have

• Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2)
• Practical mission-systems experience — from preparing pre-flight messages and generating electronic warfare libraries to analysing mission data for future operations
• Knowledge of RF principles and advanced radar theory
• An HNC (or equivalent qualification) in Electrical or Electronic Engineering
• Experience working on military helicopters
• Experience operating in offsite locations, such as customer facilities or remote support environments

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, this includes meeting the eligibility requirements for The Security Check (SC). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting

At Leonardo and LDOS, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work‑life balance. Whether you’re looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• A competitive tax‑free salary
• A settling in allowance of 2 months Home Based Salary (HBS)
• KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided
• Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.)
• Access to a task vehicle
• Competitive Annual Personal Travel Fund provided
• Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr (4 days), Founders Day 22nd Feb (1 day), Saudi National Day 23rd Sep (1 day) and Eid Al Adha (4 days))
• End of service award in accordance with Saudi Labour Law
• Company provided mobile phone and home internet provision

Perform activities in a customer site to address a post‑sales maintenance service / sold maintenance service

Assess Maintenance requirements according customer service requests, needs and availability of internal and external (3rd party service) resources.

Analyze product issues and interface customer at Product/System operative field to support MRO activities and in‑service availability/reliability

Perform activities in‑house to address a post‑sales maintenance service / sold maintenance service

Release and return to service of systems/products after Maintenance by testing and certifying that works correctly LCM (Execution/Delivery)

Manage and perform Field activities including installation & set‑up, delivery, refurbishment, dismantling, Maintenance, Repair & Overhaul, Trouble Shooting and on‑site technical support

GB - Luton - Cap. Green 300

GB - Basildon, GB - Birmingham, GB - Bristol - Coldharbour Lane, GB - East Midlands, GB - Edinburgh, GB - Gateshead, GB - Gloucester, GB - Lincoln, GB - London, GB - Newcastle, GB - Southampton

Permanent

Onsite