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Assistant Customer Service jobs in United Kingdom
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Sales Executive - Branded Content and Integrations
Electrify
United Kingdom
Remote
GBP 110,000 - 222,000
30+ days ago
Discover more opportunities than anywhere else. Find more jobs nowMembership Experience Host - Everlast Gyms
Frasers Group plc
Derby
On-site
GBP 20,000 - 25,000
30+ days ago
Connect with headhunters to apply for similar jobsStrategic Account Executive, Benelux
AnaVation LLC
Stratford-upon-Avon
On-site
GBP 60,000 - 80,000
30+ days ago
Enterprise Account Executive London 105K – 125K + commission
Incident
London
Remote
GBP 65,000 - 85,000
30+ days ago
Account Manager
Zoomlion Heavy Industry Science&Technology Co.
Sheffield
On-site
GBP 30,000 - 50,000
30+ days ago
Recoveries Account Executive
Funding Circle Ltd.
London
Hybrid
GBP 27,000 - 33,000
Full time
30+ days ago
Job summary
A financial services company in London is seeking a Recoveries Account Executive to manage defaulted loan accounts. You will negotiate repayment solutions, support campaigns, and work closely with teams to enhance investor returns. Candidates should have a background in collections and strong analytical skills. Join a company committed to diversity and offering a hybrid work model, with various employee benefits including health and development support.
Benefits
Hybrid working
Private medical insurance
Wellness programs
Learning & development allowance
Flexible benefits allowance
Qualifications
- Proven experience in Collections, Recoveries, or Credit Control.
- Results-oriented with a track record of achieving targets.
- Ability to empathize with borrowers and provide excellent service.
- Organized with attention to detail.
Responsibilities
- Manage a portfolio of defaulted loan accounts.
- Negotiate repayment arrangements with borrowers.
- Support campaigns to enhance performance and investor returns.
- Problem-solve and mitigate risks daily.
Skills
Collections experience
Negotiation skills
Analytical skills
Customer service skills
Attention to detail
Job description
Recoveries Account Executive
We are looking for a Recoveries Account Executive in our Collections & Recoveries team.
The Collections & Recoveries team actively cultivates a supportive collections & recoveries culture for SMEs through their specialised debt collection procedures.
Salary: £32,500
Who are we?
We’re Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.
With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.
The role
Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s Investors
Build trust and rapport with Borrowers and Guarantors to understand their financial situations and work with them to find sustainable repayment solutions
Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries
Support with focused campaigns and initiatives to drive performance and Investor returns
Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners
Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers
Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
What we’re looking for
Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge
Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement.
Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace.
The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills.
Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
Want to learn more?
We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here:https://www.fundingcircle.com/uk/impact
To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
Health:Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
Wealth:Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
Lifestyle:Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We’d love to hear from you.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.