Hotel Front Desk Host – Guest Experience

PIG Hotel Group; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular hotel group in Bath is seeking a customer-focused Receptionist to be the first contact for guests at the front desk. Responsibilities include welcoming guests, managing communication, and ensuring a high standard of service. Candidates should possess excellent customer service skills and attention to detail, with a full driving licence. Benefits include staff stays, discounts, and a range of development courses. Join an inspiring and inclusive workplace dedicated to your growth.

Benefits

Free B&B staff stays

35% discount on food, beverages & treatments

Annual holiday increase up to 33 days

Take home goods at cost price

Free access to on-demand GP, Physiotherapy, and counselling services

Learning & development courses

Anniversary vouchers for dinner with wine for 2

Qualifications

• Full driving licence is required.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Serve as the first point of contact for hotel guests.
• Manage incoming calls, emails, and communication with departments.
• Ensure high standards of service.

Skills

Customer service skills

Attention to detail

Communication skills

Tools

Opera Fidelio

Job description

A popular hotel group in Bath is seeking a customer-focused Receptionist to be the first contact for guests at the front desk. Responsibilities include welcoming guests, managing communication, and ensuring a high standard of service. Candidates should possess excellent customer service skills and attention to detail, with a full driving licence. Benefits include staff stays, discounts, and a range of development courses. Join an inspiring and inclusive workplace dedicated to your growth.