Assistant Customer Service jobs in United Kingdom

Join to apply for the Account Manager - North East and Scotland role at QuidelOrtho.

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

We are looking for an Account Manager to join our UK Commercial Team on a permanent basis, responsible for the North East England & Scotland territory. In your role as Account Manager you will manage all Core Labs business lines in the assigned territory to deliver set targets and objectives. This includes managing the existing multiple hospital customer base in both Clinical Chemistry and Blood Transfusion markets, retaining core accounts and growing revenues whilst maintaining required profitability and customer relationships. You will also prospect for competitive opportunities and drive profitable growth through the acquisition of new competitive business primarily via Pan Pathology Managed Service proposals. You will utilise Account Management Tools and Sales process to prioritise accounts and manage relationships within the entire account and its hierarchy to maximise QuidelOrtho proposal impact. The successful candidate will have strong knowledge of the UK IVD industry and Pathology market to ensure high‑quality customer interaction and effectiveness. You will develop in‑depth product and competitor knowledge to present and advise on laboratory process, technical specifications and laboratory best practice. Within this role you will work closely with the Commercial, Marketing and Support teams to develop innovative proposals that secure contract extensions and new competitive business.

• Takes ownership of the prescribed territory and achieves growth with new business.
• Schedules appointments and makes pre‑planned sales presentations to customers utilising core marketing selling tools and product knowledge.
• Actively seeks and sells to potential new customers.
• Demonstrates the analysers and products confidently to potential and existing customers.
• Makes regular visits to customer locations to ensure quality of our products and equipment is actively monitored, to gather information on orders and market conditions.
• Performs contract renewals/ extensions and tender management activities in conjunction with the commercial team.
• Develops customer and product focused presentation packages aligned to our core marketing campaign.
• Maintains and updates CRM (SalesForce) regularly in line with the needs of the business.
• Follows up with customers to resolve any supply and quality issues and ensure satisfaction.
• Prepares sales reports and documents as detailed by the Sales manager.
• Provides input to sales forecasting for business planning.
• Identifies competitor activities and actively manages the sales process to enhance our positioning.
• Remains up to date on competitor activities, feeding into the sales, support and commercial team at regular intervals.
• Actively utilises the competency framework to self‑drive high performance.

• Degree Level is preferred from a relevant scientific discipline.
• Desirable: Previous experience in NHS Pathology laboratory.
• Desirable: Previous experience in Medical diagnostic sales.
• Desirable: Previous experience with QuidelOrtho products.
• Full current UK driving license.
• Ability to travel in the UK with some overnight stays and occasional European travel.
• Ability to drive results and associated tasks within territory, aligned with key business objectives.
• Able to demonstrate and deliver continual good judgement in routine, day‑to‑day decision making and differentiate between urgent and non‑urgent situations.
• Uses good judgement about whether to act independently or to escalate an issue.
• Collaborates. Shares information with others promoting best practice and peer‑to‑peer knowledge transfer to accomplish individual, group and business objectives.
• Welcomes and acknowledges ideas and input from colleagues.

• Competitive Salary.
• Sales Incentive Programme.
• Attractive Pension Scheme.
• Life Assurance.
• Private Medical (If applicable).
• Cycle to Work Scheme.
• 25 days Holidays + 8 Bank Holidays (Milestone Increases Available).
• OneOrtho Day (Additional Day Off).
• Employee Assistance Programme.
• Reward & Recognition Programmes.
• LinkedIn Learning.
• Exceptional career developmental prospects.
• Strong culture centred around collaboration & customer focus.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Medical Equipment Manufacturing