Client Services Executive

TwelfthMan Ltd; City of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A creative sports agency is seeking a Client Services Executive to support Account Managers and ensure smooth project delivery. The ideal candidate has 1-2 years of experience in a creative environment and a passion for sport, particularly football. Responsibilities include managing client communications, coordinating timelines, and contributing to presentations. This position offers a collaborative culture and opportunities for growth in a design-led environment.

Benefits

Learning and development opportunities

Team socials

Regular involvement in sporting events

Qualifications

• 1-2 years’ experience in a creative agency, design studio, or marketing role.
• Confident communicator with a collaborative, can-do attitude.
• Comfortable juggling multiple priorities and deadlines.

Responsibilities

• Support Account Managers and Account Directors across multiple client accounts.
• Coordinate timelines, deliverables, and feedback loops to keep projects on track.
• Contribute to presentations, pitch decks, and new business research.

Skills

Organisational skills

Communication

Attention to detail

Passion for sport

Job description

TwelfthMan is a creative agency built for the world of sport. We help brands, teams, and organisations find their voice and connect with fans through bold design, storytelling, and strategy.

From brand identities to campaign creative, digital content to fan experiences, we live and breathe the culture of sport, and we’re proud to work with some of the most exciting names in football and beyond.

We’re growing our Client Services team and looking for someone with energy, curiosity, and a genuine love for sport to help us deliver best‑in‑class creative work.

The Role

As Client Services Executive, you’ll support our Client Services and Creative teams in managing day‑to‑day projects for some of our key clients.

This is an ideal opportunity for someone with 1–2 years’ experience in a creative or marketing environment who’s looking to develop their career in an ambitious, design‑led sports agency. You’ll play a vital role in helping projects run smoothly, from briefing through to delivery, while learning directly from experienced account leads.

Key Responsibilities

• Support Account Managers and Account Directors across multiple client accounts.
• Help manage the flow of information between clients and internal teams.
• Coordinate timelines, deliverables, and feedback loops to keep projects on track.
• Prepare creative briefs, meeting notes, and contact reports.
• Assist with budgeting, scheduling, and resourcing where required.
• Contribute to presentations, pitch decks, and new business research.
• Bring your passion for sport and design to team discussions – add insight, ideas, and cultural awareness.
• Keep an eye on what’s happening in the sporting world, especially football, and share relevant trends or inspiration with the team.

About You

• 1–2 years’ experience in a creative agency, design studio, or marketing role.
• A genuine passion for sport and football – you follow it, you understand it, and you love the culture around it.
• Strong organisational skills and a sharp attention to detail.
• Confident communicator with a collaborative, can‑do attitude.
• A quick learner who thrives in a fast‑moving, creative environment.
• Comfortable juggling multiple priorities and deadlines.
• Eager to grow your career in client services within the sports and design world.

What We Offer

• The opportunity to work with world‑class sports brands, clubs, and partners.
• A collaborative, creative studio culture in the heart of Shoreditch.
• 4 days a week in the office, 1 from home if necessary.
• Ongoing opportunities for learning and development.
• Team socials and regular involvement in sporting events and activations.