Key Account Manager Cleaning

Churchill; City of London; On-site; GBP 45,000; Full time

Job summary

A prominent service management company in the UK is seeking a Cleaning Key Account Manager to oversee cleaning operations across multiple locations. You will lead a team, manage client relationships, and ensure compliance with health and safety standards. The ideal candidate will have strong leadership skills, experience in financial management, and a full driving license. This position offers competitive pay and numerous employee benefits.

Benefits

33 days leave including bank holidays

Enhanced maternity and paternity pay

24hr online GP access

Employee ownership benefits

Volunteering opportunities

Extensive training and development programs

Qualifications

• Ability to lead and inspire a dedicated team.
• Experience managing client relationships with high satisfaction.
• Flexible approach to diverse client needs.

Responsibilities

• Oversee cleaning operations and ensure exceptional service.
• Lead local service teams and manage recruitment and training.
• Conduct regular contract reviews and maintain health and safety compliance.

Skills

Strong leadership and motivational abilities

Experience in financial forecasting, budgeting, and analysis

Knowledge of Health and Safety systems

Ability to work under pressure

Previous experience with commercial clients

Full driving license

Job description

Based across Cambridge, London, and Gatwick

£45,000 per annum plus company car

Cleaning Key Account Manager

We are looking for a Cleaning Key Account Manager to join our transport team overseeing a large rail contract.

Reporting directly to the Regional Manager, you’ll take full ownership of cleaning operations, ensuring exceptional service delivery and compliance across all locations. You’ll lead and inspire a dedicated team of 3 Managers, bringing energy, leadership, and a proactive approach to drive continuous improvement and client satisfaction.

As a Key Account Manager, you’ll be:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Holding regular contract and specification review meetings with customers
• Responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As a Key Account Manager, you’ll have:

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving license and the ability to travel to various sites as required – occasional nights required.

What we offer you

• We are employee‑owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

Security clearance and testing

Please note: Security clearance (DBS) drug and alcohol testing is required for this role.