Training And Development jobs in United Kingdom

Job Title: Senior Property Manager

Location: The Meadows

Brand: LRG

Salary: up to £33,500 OTE inclusive of commission

Hours: Monday - Friday 9am - 5:30pm

Hybrid working pattern offered after successful completion of a 6‑month probation period.

LRG are an award‑winning national property company, growing rapidly and offering tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Reporting to the Team Manager/Head of Centre, this role is based in Camberley. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments and ensuring a smooth tenancy process from start to finish.

• Oversee the department to ensure professional and courteous service for landlords and tenants and identify opportunities to enhance service levels.
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
• Hold occasional team meetings and attend branch meetings as required.
• Respond promptly and effectively to internal and external complaints.
• Manage the tenancies of a group of properties from commencement to return to the owner, including checking landlord instructions, issuing inspection orders, and reporting findings.
• Organise remedial works and advise landlords/agents of required repairs.
• Obtain estimates, issue works orders, and pay invoices.
• Deal promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
• Receive End of Tenancy Reports, advise landlords and tenants of charges, and finalise the release of security deposits in line with scheme rules.
• Maintain diary updates to monitor outstanding matters.
• Report any complaint or legal notice to the Branch Manager, Area Manager and Lettings Director immediately.
• Liaise closely with letting offices and client account departments.
• Respond immediately to security or essential service deficiencies that endanger tenants or the public.
• Assist with customer complaints and investigations if required.
• Ensure appropriate charges are made for all services rendered.
• Serve appropriate notices for tenancy termination.
• Deal with landlord statement queries, negotiate extensions and renewals, and achieve industry qualifications.

• Excellent communication, written and verbal skills.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Full UK Driving License required.
• Experience in property management or lettings.

• Proven track record for career growth and advancement within the company.
• Market‑leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

Mid‑Senior level

Full‑time

Sales and Management

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. LRG does not engage recruitment agencies for the purpose of hiring; all job openings are managed directly by the internal recruitment team. Unsoppressed CVs or referrals from recruitment agencies will not be considered.