Sales Support jobs in United Kingdom

This position is for an experienced IT enthusiast to join an innovative automotive software company where the successful candidate will become an integral part of the company’s future success and expansion plans.

Key details: • Basic salary circa £32,000 • 40 hours Monday to Friday • Remote working at weekends after successful probation • Opportunity for progression.

Responsibilities and duties include:

• Custom file writing (ECU enhancement programmes)
• Customer services and product delivery
• Dealer support and training
• Training material enhancement and development
• Act database maintenance and reporting
• File key reporting and management
• Setting file management/monitoring
• Dyno testing and product research
• Support workshop activities and dyno testing

Requirements:

• Passion for performance cars and motorsport
• Strong background in Python (preferred) or other coding languages
• Desire to pursue a career within IT
• Academic qualification in IT or related subject (desirable)
• Previous experience within an IT support role
• Confident communicator with exemplary customer service skills
• Patient, persistent, able to pacify situations and find relevant resolution
• Committed to self‑development and continuous improvement

Benefits:

• Hybrid working
• Life assurance
• Additional holiday purchase
• Subsidised gym membership
• Cycle to work scheme
• Discount vouchers
• Access to wellbeing resources

Location: Hybrid, office is based in Fort Dunlop, B24 9FD – one day per week in the office (typically Tuesdays). Please contact Billy Peasgood at Perfect Placement today for details.

ICA, part of the Wilmington Plc are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey.

Key responsibilities:

• Providing excellent customer service and support to students/learners after they have enrolled
• Managing the learning journey for students, including tasks such as transferring dates, providing tutor support, handling resits, etc.
• Downloading tutor recordings from Zoom and uploading them to the learning platform for student access
• Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks
• Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team

Key challenges:

• Managing a high volume of calls and emails
• Working to Service Level Agreements (SLAs)

Essential capabilities:

• Confident on the phone and able to handle customer‑facing situations effectively
• Strong customer service experience
• Ability to work under pressure, managing a high volume of tasks
• Excellent written and oral communication skills
• Flexible and reliable, able to adapt to the team’s needs

Preferred capabilities:

• Experience using Salesforce, Administrate, or Totara (LMS)
• Previous experience in a customer support or similar role, preferably in a learning environment
• Permission to work in the location by the start of employment

We are recruiting a personable and confident Sales Support Advisor to support the Sales Team across the UK and Ireland.

Responsibilities:

• Prospecting and engaging new potential clients via phone, email, and research tools like LinkedIn and Cognism
• Targeting to make 40+ calls per day to prospect clients
• Booking 8‑10 high‑quality sales meetings per week in collaboration with sales team
• Driving attendance to marketing events and webinars through tailored outreach
• Managing CRM records, client follow‑ups, and reporting
• Supporting live events with pre/post‑event communication and logistics

Experience required:

• 2+ years of experience in sales support, lead generation, or similar roles
• Strong communication skills with the ability to engage stakeholders at all levels
• Excellent organisational and administrative abilities, with attention to detail
• Self‑motivated, accountable, and eager to hit goals
• Familiarity with CRM systems (Salesforce or similar) and confident using data tools

Benefits:

• 25 days holiday + Bank Holidays
• Enhanced pension
• Life Cover
• Private medical
• Critical illness cover
• Free parking

Our client is looking for an experienced Technical Support Lead to manage and guide their customer service and technical support team.

Key responsibilities:

• Lead, mentor, and manage a team of technical support specialists, ensuring high performance and customer satisfaction
• Oversee daily operations of the technical support desk, including ticket management, issue resolution, and escalation processes
• Develop and implement technical support policies, procedures, and best practices
• Provide Tier 2 and Tier 3 technical support for complex hardware, software, and network issues
• Train and onboard new support team members
• Monitor support queue performance and implement strategies to improve response and resolution times
• Collaborate with other departments such as engineering and product development to identify and resolve recurring issues
• Maintain accurate documentation of technical issues, solutions, and support procedures
• Generate reports on support metrics, team performance, and customer feedback
• Ensure that customer service standards are consistently met or exceeded
• Manage and maintain the support team's tools and ticketing system

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
• Minimum of 4 years of experience in technical support or helpdesk roles, with at least 1 year in a lead or supervisory capacity
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications
• Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, ServiceNow)
• Excellent troubleshooting and problem‑solving skills
• Proven leadership and team management abilities
• Exceptional customer service and communication skills, with ability to explain technical concepts to non‑technical users
• Ability to work under pressure and manage multiple priorities effectively
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus

Location: Birmingham office. Hybrid role; on‑site requirement. Salary competitive; professional development opportunities.

Our client is seeking a dedicated and experienced Technical Support Engineer to join their customer service team.

Key responsibilities:

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely professional manner
• Diagnose, troubleshoot, and resolve hardware, software, and network issues for a diverse customer base
• Provide step‑by‑step guidance and support to users experiencing technical difficulties
• Escalate complex issues to senior technical staff or relevant departments when necessary
• Document all support interactions, resolutions, and troubleshooting steps accurately in the ticketing system
• Create and maintain knowledge base articles, FAQs, and user guides to empower customers and internal teams
• Identify recurring technical problems and collaborate with product development teams to implement long‑term solutions
• Conduct remote diagnostics and provide onsite support when required
• Assist with user account management, software installations, and system configurations
• Contribute to the continuous improvement of support processes and tools
• Stay updated on product updates, new features, and industry best practices

Qualifications:

• Proven experience as a Technical Support Engineer or similar IT support role
• Strong knowledge of operating systems (Windows, macOS) and common software applications, network protocols
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow)
• Excellent diagnostic and problem‑solving skills with methodical approach
• Exceptional communication and interpersonal skills, with ability to explain technical concepts to non‑technical users
• Customer‑focused mindset with commitment to outstanding service
• Ability to work independently and collaboratively
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage

Location: Birmingham office. Remote flexibility after initial onsite. Competitive salary and benefits.

Our client is seeking a highly experienced Lead Technical Support Engineer to manage and mentor a team of support specialists.

Key responsibilities:

• Provide high‑level technical support for software and hardware products via phone, email, and remote access
• Troubleshoot and diagnose complex technical problems, identifying root causes and implementing effective solutions
• Escalate unresolved issues to appropriate engineering or development teams, providing detailed problem descriptions
• Manage and mentor a team of technical support representatives, providing guidance, training, and performance feedback
• Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides
• Identify recurring issues and work with product development teams to implement long‑term solutions and product enhancements
• Contribute to the development and implementation of support policies and procedures
• Monitor support queue performance and identify opportunities for efficiency gains
• Assist in the training of new support staff
• Participate in on‑call rotation for urgent support issues
• Stay current with product updates, new releases, and industry best practices in technical support
• Liaise with other departments, such as Sales and Product Management, to ensure seamless customer experience

Qualifications:

• Strong communication and interpersonal skills
• Experience in a technical support or helpdesk environment, with at least 2 years in a lead or supervisory capacity
• Proficiency in diagnosing and resolving issues with operating systems, network protocols, and relevant software applications
• Strong technical aptitude and proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow)
• Excellent troubleshooting and problem‑solving skills
• Exceptional customer service and communication capabilities
• Ability to work independently and manage time effectively in a remote setting
• Familiarity with ITIL best practices is a plus
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous

Hybrid role, balanced in‑office collaboration and remote flexibility in Birmingham.

Our client is seeking a highly proficient and customer‑focused Senior Technical Support Specialist to join their expanding remote support team.

Key responsibilities:

• Provide advanced technical support for hardware, software, and network issues via phone, email, and chat
• Troubleshoot and diagnose complex technical problems, escalating when necessary to appropriate teams
• Guide users through step‑by‑step solutions for technical issues
• Maintain detailed records of customer interactions, issues, and resolutions in the ticketing system
• Develop and update knowledge base articles, FAQs, and troubleshooting guides
• Identify recurring technical issues and propose solutions to prevent future occurrences
• Train and mentor junior support staff on technical procedures and best practices
• Proactively monitor system performance and identify potential issues
• Collaborate with engineering and product teams to provide feedback on product performance and user experience
• Ensure adherence to service level agreements (SLAs) for response and resolution times
• Contribute to continuous improvement of support processes and tools
• Assist with the setup and configuration of user accounts and software
• Participate in on‑call rotations as required

Qualifications and skills:

• Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent practical experience
• Minimum of 5 years of experience in a technical support or helpdesk role, with proven experience handling escalated issues
• Strong technical aptitude and proficiency with operating systems (Windows, macOS, Linux), common software applications, and network protocols
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow)
• Excellent diagnostic and troubleshooting skills
• Exceptional customer service and interpersonal skills, with a patient and empathetic approach
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively in a remote setting
• Familiarity with ITIL best practices is a plus
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous
• Proactive attitude toward learning and adapting to new technologies

Location: Remote, ideally for candidates residing in or near Coventry, West Midlands, UK.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.