Back Office Assistant

Stiga S.p.A.; Stansted Mountfitchet; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading garden equipment manufacturer in Stansted seeks a Back Office Assistant for their Sales team. The role involves managing orders, ensuring accuracy in pricing and delivery, and supporting sales managers. Candidates should have at least two years of experience in sales support, proficiency in Microsoft Office, and a GCSE in Math and English. This position offers a chance to thrive in a collaborative and dynamic work environment.

Qualifications

• Minimum 2 years of experience in sales support or back-office roles.
• High proficiency in Microsoft Office applications.
• Knowledge of order processing and inventory management systems.

Responsibilities

• Support regional sales managers by handling customer orders and ensuring accuracy.
• Monitor stock levels and coordinate with supply chain teams.
• Coordinate with finance and manage documentation for contracts and payments.

Skills

Sales support acumen

Attention to detail

Team collaboration

Communication skills

Education

GCSE in Mathematics and English

University degree

Tools

Microsoft Office (Excel, Word, PowerPoint)

ERP/CRM systems

Job description

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers.

Back Office Assistant – Sales Team (Stansted, UK)

We are seeking a Back Office Assistant to join our Sales team based in Stansted (UK), assisting all Area Sales Managers for handling orders, ensuring accurate pricing, timing, and other details.

Accountability & Objectives

Backoffice Assistant provides essential administrative and operational support to the salesmen, ensuring smooth execution of sales processes, order management, and customer communication. This role is crucial in maintaining accurate documentation, coordinating internal departments, and improving efficiency in managing accounts.

Key Responsibilities

• Support regional sales managers across the UK, handling orders and ensuring accuracy in pricing, quantities, and delivery schedules.
• Process customer orders in the system and coordinate with logistics to ensure timely shipments.
• Monitor stock availability and communicate with supply chain teams to avoid shortages.

Customer Support & Coordination

• Act as a liaison between customers and internal teams (logistics, finance, and sales).
• Provide order status updates and resolve basic customer inquiries related to deliveries, product availability and support, using product knowledge to support alternative machines when required.
• Assist in managing customer claims, returns, and credit notes in coordination with relevant departments.

Administrative & Backoffice Support

• Ensure accurate documentation of contracts, agreements, and promotional activities.
• Coordinate with finance on invoice management, payment tracking, and credit control.

Skills & Qualifications

Experience

• Minimum 2 years of experience in sales support or back-office roles.

Qualifications

• GCSE in Mathematics and English is required.
• A university degree is a plus.

Knowledge

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP/CRM systems.
• Knowledge of order processing and inventory management systems.

Languages

• English mother tongue.
• An additional language is a plus.

Mindset & Interpersonal skills

• Capability in dealing with complexity in a multinational environment.
• Capability to promote team-working and collaboration among functions at local and Group level.
• Attitude to measure performances by KPIs.
• Hands‑on approach with high commitment to meeting deadlines.
• Good understanding of main company processes.
• Business judgment and curiosity.
• Good communication skills with all levels of the organization.

Always operate according to Group culture, values, rules and procedures.

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