Sales Support Executive

Windroseseattle; Bristol; Hybrid; GBP 28,000; Full time

Job summary

A leading catering supplier in Bristol is seeking a Sales Support Executive to assist with customer orders and stock queries. You will work in a supportive environment with hybrid working options after training. The ideal candidate has excellent customer service skills and strong IT abilities. This role offers a competitive salary, performance-related bonuses, and a range of employee benefits including generous holiday allowances and discounts.

Benefits

Performance-related bonus

25 days holiday plus birthday off

Subsidised canteen

Employee Assistance Programme

Ongoing training and support

Qualifications

• Great customer service approach with the drive to go the extra mile.
• Strong IT skills and the ability to work with a range of different systems.
• Good written communication skills, with a professional approach.

Responsibilities

• Act as the support network for all stakeholders and clients.
• Contribute to achievement of revenue and margin targets.
• Use supplier network to source non-stocked products.

Skills

Customer service approach

Strong IT skills

Good written communication skills

Strong prioritisation skills

Commercial awareness

Job description

Sales Support Executive – Nisbets

We are currently recruiting for Sales Support Executives. Starting Salary – £27,747. Schedule: Monday – Friday, 8:15am–5pm or 8am–4:45pm. Hybrid working available after a settling in period: 2 days a week from home and 3 days at our modern open‑plan office in Avonmouth, Bristol.

As a Sales Support Executive at Nisbets you will support our largest and highest‑profile customers with all matters relating to orders – including time to deliver, stock availability or alternative products, and any incorrect goods received. You will receive a 2‑week induction to become familiar with our key systems and processes, and then be gradually introduced to the different aspects of the role at a pace that suits you.

Responsibilities

• Act as the support network for all stakeholders and clients, providing quotes and orders on request.
• Contribute to the achievement of revenue and margin targets for your customer base.
• Use our extensive supplier network to source non‑stocked products for our customers.
• Answer inbound calls from stakeholders, providing a single‑stop resolution; where this is not possible, arrange callbacks until resolutions are achieved.

Benefits

• Competitive base salary with an annual performance‑related bonus of up to 3 %.
• 25 days holiday plus your birthday off.
• Option to earn 4 additional days holiday or a cash bonus based on attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks.
• Access to discounts and cashback across hundreds of retailers via our platform The Kitchen.
• Huge discounts on our full range of products, with up to 60 % off our own brand labels.
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
• Ongoing training and support through our learning management system, including industry‑recognised qualifications.

Qualifications

• Great customer service approach with the drive to go the extra mile.
• Strong IT skills and the ability to work with a range of different systems and pick up new systems quickly.
• Good written communication skills, with a professional and business approach to language.
• Strong prioritisation skills and the ability to develop good processes to organise workload and hit KPIs.
• Commercially aware with an ability to spot opportunities and respond to those.

About the company

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also potential future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments we may need to make to the application or interview process.

Nisbets has grown from a one‑man operation in 1983 to the UK’s market leader today, driven by determination to hit everything we set ourselves. We are forward‑thinking, passionate, and thrive on collaboration, innovation and sustainability.

Location: Bristol, England, United Kingdom

Seniority level: Entry level.

Employment type: Full‑time.