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Retail Operations Manager
Job summary
A charitable organization in the UK is seeking an experienced Operations Manager to oversee the retail estate. The role involves managing maintenance, compliance, and leading a team to ensure efficient retail operations. Ideal candidates will have a background in retail or estate management, strong health & safety knowledge, and excellent organizational skills. The position offers flexible working hours and a supportive environment.
Benefits
Qualifications
- Experience in retail, estates or facilities management across multiple sites.
- Strong knowledge of health & safety and contractor management.
- Great organisational and planning skills with keen attention to detail.
Responsibilities
- Manage property maintenance and site compliance across retail stores.
- Act as main contact for landlords and contractors.
- Lead health & safety compliance across sites.
Skills
Hours: Part time - 30 Hours per week.
Location: Retail Head Office - Ashton Gate, Romford RM3 8UF.
Contract type: Permanent
Rolling advert, please apply as soon as possible.
This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.
Working closely with the Head of Retail and Director of Income Generation, you will:
- Manage property maintenance, repairs, and site compliance across retail stores
- Act as main contact for landlords, agents, and external contractors
- Lead health & safety compliance across sites in partnership with internal H&S leads
- Oversee service contracts, waste management, cleaning, and insurance claims
- Work to budget, using lean management practices to control costs
- Represent retail operations at internal meetings and cascade updates
- You will also manage a Retail Operations Assistant and support volunteers when needed.
What We’re Looking For
We’re looking for someone with:
- Experience in retail, estates or facilities management across multiple sites
- Key knowledge of retail operations
- Strong knowledge of health & safety and contractor management
- Great organisational and planning skills with a keen eye for detail
- The ability to build relationships and influence stakeholders at all levels
- Excellent IT and reporting skills
- A proactive, hands-on approach and the ability to think on your feet
- A background in the charity sector or retail operations is desirable
Why Join Us?
- Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
- Generous holiday allowance including your birthday off
- A values-driven, inclusive, and supportive environment
- The chance to play a key role in helping a charity achieve its mission
Ready to Make a Difference? Apply now and help support a growing charity retail team through high-impact estates and operations work.
For any questions please contact Paul Newell, Retail Operations Manager at: jobs@sfh.org.uk .
Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.
Copyright - 2023 Saint Francis Hospice. All rights reserved.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.