Retail Operations Manager

Saint Francis Hospice; Ilford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in the UK is seeking an experienced Operations Manager to oversee the retail estate. The role involves managing maintenance, compliance, and leading a team to ensure efficient retail operations. Ideal candidates will have a background in retail or estate management, strong health & safety knowledge, and excellent organizational skills. The position offers flexible working hours and a supportive environment.

Benefits

Generous holiday allowance

Flexible working hours

Inclusive work environment

Qualifications

• Experience in retail, estates or facilities management across multiple sites.
• Strong knowledge of health & safety and contractor management.
• Great organisational and planning skills with keen attention to detail.

Responsibilities

• Manage property maintenance and site compliance across retail stores.
• Act as main contact for landlords and contractors.
• Lead health & safety compliance across sites.

Skills

Retail management experience

Health & safety knowledge

Excellent organisational skills

Stakeholder relationship management

IT and reporting skills

Job description

Hours: Part time - 30 Hours per week.

Location: Retail Head Office - Ashton Gate, Romford RM3 8UF.

Contract type: Permanent

Rolling advert, please apply as soon as possible.

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We’re Looking For

We’re looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference? Apply now and help support a growing charity retail team through high-impact estates and operations work.

For any questions please contact Paul Newell, Retail Operations Manager at: [e-mail] .

Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful candidate.

Help us to give great care. Donate today.

Copyright - 2023 Saint Francis Hospice. All rights reserved.