Operations Head jobs in United Kingdom

About the Role We are looking for a highly organised and proactive Central Operations Co-ordinator to join our team. This pivotal role provides comprehensive administrative and coordination support to the Central Operations Manager and the wider function, ensuring smooth, efficient, and organised operations across the business.

You will play a key role in managing the NHS End of Month processes, liaising with suppliers, leading on budget queries, tracking and monitoring invoices, and supporting the Retail Support Team with central requests. Additionally, you will assist in coordinating the pharmacy, ensuring workloads are effectively managed and supporting cross-functional collaboration to deliver consistent results across our “Top 10” campaigns and initiatives.

Key Responsibilities

Take ownership of the NHS End of Month process, ensuring accurate claims submission and minimising the risk of underpayment.

Resolve courier (DPD) collection and delivery queries efficiently.

Coordinate the pharmacy activity plan, supporting workload organisation and cross-functional collaboration.

Raise purchase orders, monitor approval workflows, and ensure timely invoice processing.

Assist in tracking and managing a Central Operations budget of circa £800k, maintaining accurate records and reporting.

Act as a point of contact for suppliers (including uniform and stationery providers) and the Retail Support Team to resolve service issues and support supplier performance monitoring.

Maintain and update all pharmacy trading details (Core and Supplementary), ensuring compliance with contractual processes.

Provide support for wider Central Operations co-ordination as required and assist the Central Operations Manager with additional workload as needed.

Skills & Experience

Previous experience in pharmacy operations is desirable.

Strong attention to detail, ensuring accuracy in administrative tasks, data handling, and reporting.

Excellent problem-solving and critical-thinking skills.

Ability to manage multiple tasks and priorities across various initiatives and platforms simultaneously.

Confident liaising with internal teams and external suppliers to ensure smooth workflows.

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), intranet platforms, and basic budgeting/finance software.

Resilient, collaborative, and able to maintain focus when faced with unexpected challenges or operational changes.

Why Join Us? This is an exciting opportunity to work in a fast-paced and collaborative environment where your organisational skills and proactive approach will make a real impact. You’ll play a vital role in supporting key operations and initiatives that drive the success of our business.

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the secondlargest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

• Location Merchants Warehouse, Castle St, Manchester, United Kingdom (Incl. Northern Ireland)