Business Operations Team Leader

UK Connect Limited; Farnborough; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading connectivity solutions provider in Farnborough seeks a proactive Business Operations Team Leader to manage daily workflows and ensure compliance with certifications. Responsibilities include overseeing ticket management, team leadership, and conducting audits of business processes. Ideal candidates possess strong organizational skills, knowledge of ISO9001, and a degree-level education. The position offers competitive pay, professional development, and a positive workplace culture.

Benefits

25 days annual leave

Enhanced Pension

Enhanced Maternity/Paternity Leave

Death in Service (4x salary)

Unique benefits points scheme

Dynamic work environment with a gym and café

Free Parking

Qualifications

• Minimum 3 years in a busy asset related role.

Responsibilities

• Monitor and manage ticket queues, allocate tasks to team members.
• Provide guidance, support, and oversight to the operations team.
• Maintain and update ISO9001 certification records.
• Conduct regular audits of business processes for compliance.
• Implement improvements to enhance operational performance.
• Provide regular updates to the head of business operations.

Skills

Knowledge of ISO9001 standards

Strong organisational skills

Experience with ticketing systems (Halo or similar)

Excellent communication abilities

Proficiency in Microsoft Office Suite

Analytical mindset

Education

Degree Level Education

Job description

Job Title: Business Operations Team Leader

Salary: Up to £33k (dependent on candidate alignment to role requirements)

Company: UK Connect Ltd

Department: Business Operations

Employment: Full Time, Permanent

Location: UK Connect HQ, Farnborough

Reports To: Head of Business Operations

Role Summary

UK Connect is seeking a proactive and highlyorganised Business Operations Team Leader to oversee daily operational workflows and ensure compliance with key certifications. In this pivotal role, you’ll manage Halo ticket queues, allocate tasks across the team, and drive continuous improvement initiatives. You’ll also take ownership of maintaining ISO9001 and Health & Safety certifications, ensuring our business processes are efficient, compliant, and consistently audited for effectiveness.

About UK Connect

UK Connect is the leading national provider of advanced wireless connectivity, IOT solutions and professional services. We are the market leader in the UK construction sector. We enable our customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation. We remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few.

Established in 2013 with a robust CAGR of 32%, UK Connect connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: “Collective Experts, Thinking Differently and Getting it Done”.

About You

As a highly organised and detail-focused professional, you’ll bring proven success in managing operational workflows and leading teams in fast-paced environments. You’re confident in prioritising workloads, balancing compliance requirements with day-to-day operations, and ensuring outstanding accuracy in every task. With strong leadership and auditing skills, you know how to stay one step ahead—proactively identifying areas for improvement and ensuring certifications remain up to date.

Key Responsibilities

• Halo ticket management: Monitor and manage ticket queues, allocate tasks to team members, and ensure timely resolution.
• Team leadership: Provide guidance, support, and oversight to the operations team, fostering accountability and collaboration.
• Certification management: Maintain and update ISO9001 certification records, as well as Health & Safety certifications.
• Process auditing: Conduct regular audits of business processes to ensure compliance, efficiency, and effectiveness.
• Continuous improvement: Update records and implement improvements to enhance operational performance and compliance standards.
• Reporting: Provide regular updates to the head of business operations on operational performance, certification status, and audit outcomes.

Desirable Qualifications and Experience

Skills

• Knowledge of ISO9001 standards and Health & Safety compliance
• Strong organisational and record-keeping skills
• Experience with ticketing systems (Halo or similar)
• Excellent communication abilities
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Analytical mindset with a focus on continuous improvement

Qualifications

• Degree Level Education

Experience

• Minimum 3 years in a busy asset related role.

Company Culture and Values

We have been a certified Great Place to Work for four years running and care about the communities we impact. We give a percentage of our profits each year to our charity, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15,000 children.

What’s In It for You?

You can make a real difference to our business, knowing you are supported by a team of 55 across two offices. We are not like other businesses with shareholders to impress, or unrealistic objectives. At UK Connect, we take a long‑term view of things, meaning our focus is on fully funded personal and professional development, helping you work to the best of your abilities.

• 25 days annual leave as standard, with options to get more time off.
• Enhanced Pension.
• Enhanced Maternity/Paternity Leave.
• Death in Service (4x salary).
• Unique benefits points scheme giving access to lucrative offerings.
• Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work 2021, 2022, 2023 & 2024).
• Work under a Managing Director recognised as ‘One to Watch’ in The LDC Top 50 Most Ambitious Business Leaders Programme.
• Modern and progressive office space.
• Free Parking.
• Café, Gym and Restaurant on‑site.
• Opportunity to work with a dynamic and innovative team.
• Chance to make a significant impact on the growth of a successful company.