Head Of Operations and Projects

Focus Agency Group; Kelvedon; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading design and construction firm in the UK is seeking a Head of Operations and Projects to oversee all operational aspects of projects. The role requires 7+ years of experience in a senior operations position and effective leadership skills to ensure projects meet quality and budget standards. Candidates should have a degree in Construction Management and be proficient with digital project management tools. This position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Company Car Provided

Progressive Annual Leave

Birthday Leave

Social Events

Private Medical Insurance

Long Service Awards

Employee of the Quarter

Office Perks

Beer Fridge Fridays

Referral Program

Pirkx Benefits

Performance Bonus

Qualifications

• 7+ years in a senior operations role.
• Proven ability to manage multiple concurrent projects (£100k–£5m).
• Experience scaling a growing SME in the sector.

Responsibilities

• Oversee all live projects from inception to handover.
• Lead project and installation teams for efficient delivery.
• Develop operational strategies aligned to company growth goals.

Skills

Senior operations role experience (construction, fit‑out, interiors)

Leadership

Commercial acumen

Financial acumen

Understanding of CDM, H&S standards

Project management tools proficiency

Education

Degree in Construction Management or related field

Job description

Job Title

Head of Operations and Projects – Design, Fit‑Out & Construction

Location

Feering, Essex – Hybrid (Monday‑Thursday in office)

Focus Agency Group Pay Range (provided by the Agency)

This range is provided by The Focus Agency Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

Direct message the job poster from The Focus Agency Group.

About the Role

As Head of Operations and Projects, you’ll oversee all operational aspects of design, fit‑out, and construction projects, ensuring they are delivered safely, profitably, on time, and to the highest standards. This strategic, hands‑on role combines daily project oversight with developing scalable systems, teams, and processes that enable sustainable growth. You’ll collaborate closely with the Head of Design and Head of Projects, driving operational excellence and a high‑performing culture through strong leadership and example.

Benefits

• Company Car Provided
• Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days)
• Birthday Leave: One additional day off on your birthday (post‑probation)
• Social Events: Year‑round activities organised by our Social Committee
• Private Medical Insurance: Optional after 1 year of service
• Long Service Awards: Every 5 years of continuous service
• Employee of the Quarter: Quarterly recognition for top performers
• Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays: Weekly drinks to unwind and connect
• Referral Program: Rewards for successful candidate referrals
• Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one
• Performance Bonus: Discretionary profit‑sharing bonus (prorated if mid‑year start)

Key Responsibilities

Operational Leadership & Delivery

• Oversee all live projects from inception to handover, ensuring scope, budget, and quality standards are met.
• Lead and resource project and installation teams for consistent, efficient delivery.
• Conduct project reviews to track progress, risk, and client satisfaction.
• Develop and implement operational strategies aligned to company growth goals.
• Translate business objectives into measurable KPIs and performance metrics.
• Own project profitability and manage operational budgets and forecasts.
• Optimise subcontractor performance and cost control.

Process, Systems & Improvement

• Implement Standard Operating Procedures (SOPs) and reporting dashboards.
• Champion continuous improvement and digital‑first operational processes.

Health, Safety & Compliance

• Lead operational Health & Safety across all projects.
• Maintain 100% compliance with statutory and company HSE requirements.

People & Culture

• Lead, coach, and develop delivery teams to drive accountability and performance.
• Foster collaboration between design, commercial, and delivery teams.

Client & Stakeholder Management

• Build lasting relationships with clients, consultants, and suppliers.
• Support the Managing Director in achieving exceptional client satisfaction and repeat business.

Requirements

• 7+ years in a senior operations role (construction, fit‑out, interiors, or related sector)
• Proven ability to manage multiple concurrent projects (£100k–£5m)
• Strong leadership, commercial, and financial acumen
• Excellent understanding of CDM, H&S, and quality standards
• Degree in Construction Management or related field
• Experience scaling a growing SME within the sector
• Proficiency with digital project management tools

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management

Industries

Construction and Marketing Services

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