Operations Manager

BES Group; Preston; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading risk management solutions provider in the UK seeks an Operations Manager for their Housing division. In this role, you will coordinate teams, manage schedules, and ensure the delivery of electrical compliance services. Strong leadership and communication skills are essential, along with the ability to foster a collaborative team environment. The position offers a salary between £28,000 to £32,000, an up to £10,000 annual bonus, and various employee benefits, including flexible working arrangements and health support.

Benefits

Company Pension Scheme

20 days annual leave plus bank holidays

Electric Vehicle salary sacrifice scheme

Health and wellbeing support

Qualifications

• Experience coordinating operational teams within a service-led, customer-focused environment.
• Background in managing or supervising scheduling/customer contact teams.
• Strong leadership and team-management skills.

Responsibilities

• Guide and support the call-handling and booking team.
• Work closely with engineers to maintain schedules.
• Oversee scheduling and workflow for electrical compliance programmes.
• Monitor progress against KPIs and SLAs.

Skills

Team management

Communication skills

Organizational abilities

Conflict resolution

Data analysis

Job description

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.

With safety our number one priority, it’s no surprise that our Electrical division is all about electrical compliance. We’re experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR’s) and other critical inspections for our customers every single day. What’s more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

What will you be doing?

As an Operations Manager for our Housing division at BES Group Electrical, you will play a central role in coordinating teams, supporting clients, and managing engineers’ schedules to ensure the smooth delivery of electrical compliance services.

You will:

• Guide and support the call-handling and booking team to ensure efficient scheduling of EICRs and associated repair works
• Work closely with engineers to maintain effective and productive schedules
• Foster a collaborative and inclusive culture across the operations team
• Oversee end-to-end scheduling and workflow for electrical compliance programmes
• Ensure appointments and remedial works are planned effectively, minimising disruption for residents
• Monitor progress against KPIs, SLAs, and elevate risks or resource issues when necessary
• Maintain accurate and timely updates across systems, trackers, and reporting platforms
• Support Contract Managers with client communication and queries
• Promote a customer-focused approach across the team
• Identify opportunities to improve scheduling, communication, and reporting processes

As part of our team, you will get:

• A starting salary between £28,000 to £32,000 (depending on experience)
• Up to £10,000 annual revenue bonus, paid in monthly instalments
• Company Pension Scheme
• Annual salary review
• 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
• An extra day’s holiday to take on Christmas Eve each year
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Fundraising support for your chosen charity

To join our team, you will need:

• Experience coordinating operational teams within a service-led, customer-focused environment
• Background in managing or supervising scheduling/customer contact teams
• Strong leadership and team-management skills
• Excellent communication skills, both phone and client-facing
• Strong organisational and multitasking abilities
• Skilled in conflict resolution and problem-solving
• Competent in analysing operational data and producing reports
• Leadership or project management training (desirable)

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click ‘Apply’. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

Please note that due to the upcoming Christmas break, application updates and information regarding next steps are expected to be provided from January 2026 onwards.

BES Group, where our people and our customers come before everything else.