Operations Coordinator II — Clerical & Customer Ops

FedEx Group; Scarborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading courier and logistics company in Scarborough seeks a motivated individual for clerical and administrative functions within their operations. The role involves managing damaged packages and serving as the primary contact for customer inquiries. Required qualifications include a High School Diploma and two years of experience in customer service or clerical roles. Strong organizational skills and proficiency in Microsoft Office are essential. The role entails weekend shifts and offers exposure to a fast-paced work environment.

Qualifications

• Two years of customer service, clerical, or related experience required.
• Ability to handle various tasks while maintaining attention to detail.
• Experience in a dock operations environment or distribution center preferred.

Responsibilities

• Perform clerical and administrative functions for hub and station operations.
• Tend to damaged and incorrectly addressed packages to optimize delivery.
• Serve as the first line of contact for customer issues.

Skills

Customer service skills

Time management

Organizational skills

Multi-tasking skills

General business skills

Education

High School Diploma or GED

Tools

Microsoft Office software

Job description

A leading courier and logistics company in Scarborough seeks a motivated individual for clerical and administrative functions within their operations. The role involves managing damaged packages and serving as the primary contact for customer inquiries. Required qualifications include a High School Diploma and two years of experience in customer service or clerical roles. Strong organizational skills and proficiency in Microsoft Office are essential. The role entails weekend shifts and offers exposure to a fast-paced work environment.