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Night Guest Experience Leader
Job summary
A leading hotel management company in Ashford is seeking a Guest Services Manager to oversee guest operations during the night. This role requires strong leadership and communication skills, as well as experience in senior guest service roles. The successful candidate will ensure that guests receive excellent service and that the team is motivated and well-supported. The position offers a rewarding benefits package including discounted hotel stays and unlimited access to leisure facilities.
Benefits
Qualifications
- Experience in a senior guest service role like Front Office Manager or Duty Manager.
- Strong understanding of hotel guest service KPIs and satisfaction metrics.
- Ability to lead a team and manage guest relations effectively.
Responsibilities
- Lead the Guest Experience function ensuring outstanding service at night.
- Manage Night Audit procedures and ensure guest security.
- Develop relationships with guests and anticipate their needs.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.