Strategic Senior Enterprise Customer Success Manager

AnaVation LLC; Guildford; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A growing technology company in the UK is seeking a Senior Customer Success Manager to enhance customer experiences by providing technical oversight and driving value realization. The ideal candidate will have substantial experience in enterprise B2B SaaS, a strong technical background, and the ability to build relationships across various organizational levels. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic environment.

Benefits

25 Days Holiday

Up to 10% Bonus

Vitality Health Insurance

Employee Assistance Programme

Contributory Pension

Qualifications

• Significant experience in Customer Success Management in an enterprise B2B SaaS business.
• Experience implementing API first SaaS solutions with customers.
• Experience as a customer-facing product specialist.

Responsibilities

• Support the sales cycle by validating customer requirements.
• Assess technical optimisation of customer implementations.
• Understand customer business drivers and provide guidance.

Skills

Customer Success Management in B2B SaaS

API first SaaS solutions

Technical background

Stakeholder management

Effective communication

Complex solution demonstration

Tech-savviness

Public speaking

Collaborative vision creation

Education

Advanced degree in Engineering or Computer Science

Job description

A growing technology company in the UK is seeking a Senior Customer Success Manager to enhance customer experiences by providing technical oversight and driving value realization. The ideal candidate will have substantial experience in enterprise B2B SaaS, a strong technical background, and the ability to build relationships across various organizational levels. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic environment.