Night Guest Experience Leader

Kew Green Group; Ashford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in Ashford is seeking a Guest Services Manager to oversee guest operations during the night. This role requires strong leadership and communication skills, as well as experience in senior guest service roles. The successful candidate will ensure that guests receive excellent service and that the team is motivated and well-supported. The position offers a rewarding benefits package including discounted hotel stays and unlimited access to leisure facilities.

Benefits

Discounted hotel stays

Attractive discounts at major retailers

Free access to Leisure Clubs

Personal and career development

Employee Assistance programme

Qualifications

• Experience in a senior guest service role like Front Office Manager or Duty Manager.
• Strong understanding of hotel guest service KPIs and satisfaction metrics.
• Ability to lead a team and manage guest relations effectively.

Responsibilities

• Lead the Guest Experience function ensuring outstanding service at night.
• Manage Night Audit procedures and ensure guest security.
• Develop relationships with guests and anticipate their needs.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Tech-savvy

Job description

A leading hotel management company in Ashford is seeking a Guest Services Manager to oversee guest operations during the night. This role requires strong leadership and communication skills, as well as experience in senior guest service roles. The successful candidate will ensure that guests receive excellent service and that the team is motivated and well-supported. The position offers a rewarding benefits package including discounted hotel stays and unlimited access to leisure facilities.