Customer Success jobs in United Kingdom

Humaans is redefining how organizations manage people and data through intelligent automation and human‑centered design. We started by transforming the HRIS experience and now, with our new AI‑powered capabilities, we’re taking it even further. Our upcoming AI features will help companies automate decision‑making, surface insights, and personalize the employee experience like never before.

To date, we’ve raised $20 million in VC funding from some of the biggest names in tech, including Lachy Groom, Stewart Butterfield (Slack), Tobias Lütke (Shopify), Dylan Field (Figma), Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Oliver Jay (Asana), Y Combinator, Moonfire, Frontline Ventures, Exor, and more.

We’re seeking a Content Marketing Manager who’s passionate about storytelling, strategy, and execution, someone who can craft narratives that position Humaans as the category leader at the intersection of AI, agentic technology, and HR. You’ll own our content strategy end‑to‑end, helping us build awareness, educate our audience, and drive meaningful engagement.

• Own and Evolve Our Content Strategy

  Develop and manage a cohesive content strategy and calendar that supports company objectives, from product launches and brand campaigns to thought leadership and customer storytelling. You’ll create content that helps Humaans stand out in the HR tech and AI landscape.

• Create Compelling, Insight‑Led Content

  Write and edit high‑quality blogs, ebooks, newsletters, case studies, and customer stories that highlight our product’s impact and the broader trends shaping the future of work. You’ll also lead our People Talks podcast and explore new multimedia formats for storytelling.

• Drive SEO and Organic Growth

  Implement SEO and content optimization initiatives to enhance discoverability and authority. Use tools like Ahrefs, Nightwatch, and Frase to identify opportunities, strengthen our keyword strategy, and grow our organic traffic and inbound funnel.

• Lead Email and Newsletter Campaigns

  Plan, write, and manage email campaigns across HubSpot, Intercom, and LinkedIn newsletters, from our biweekly AI x HR Digest to monthly Product Update communications. You’ll design journeys that inform, nurture, and convert audiences.

• Manage Social Content and Brand Presence

  Oversee Humaans’ social media channels, including LinkedIn, Instagram, and YouTube, ensuring our voice stays consistent, human, and insight‑driven. Collaborate with our design and leadership teams to create visually engaging, shareable content.

• Collaborate Across Teams

  Partner with Product Marketing, Sales, and Customer Success to translate company priorities into compelling narratives and campaigns. You’ll ensure that every piece of content supports go‑to‑market initiatives, enhances our brand story, and aligns with measurable outcomes.

• Proven Experience in Content Marketing

  3–6 years in B2B SaaS marketing, with a strong portfolio of written content and experience managing multi‑channel content programs.

• Exceptional Writing and Editing Skills

  You can turn complex ideas, especially around AI, automation, and HR technology, into engaging, accessible stories.

• Strategic and Data‑Driven

  You think creatively and act analytically, using insights and performance metrics to shape content that drives results.

• Strong Project Management

  You can manage multiple initiatives simultaneously, meeting deadlines while maintaining high standards for quality and creativity.

• Collaborative and Curious

  You enjoy working cross‑functionally, learning from different teams, and adapting content to different audiences and goals.

• Growth‑Minded and Ambitious

  You thrive in fast‑paced environments and constantly seek ways to improve your craft and impact.

This is an in‑person role based at our Central London office (Chancery Lane). Our team comes together in the office on Tuesdays, Wednesdays, and Thursdays to fuel collaboration and connection.

Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

💰 Salary. Competitive compensation.

📈 Equity. Meaningful equity so that you own part of the company.

🏝️ Time off. 25 days of paid time off per year plus public holidays.

🆘 Health. Bupa Private health and dental insurance.

💻 Technology. A brand new MacBook.

🎒 Learning and development. Budget for books and other resources you need.

🚀 Transform an Entire Industry. HR tech is ripe for disruption, and we're leading the charge. Traditional HR products are clunky, slow, and fail to deliver a seamless experience. Businesses are tired of outdated, fragmented solutions that don’t scale. Humaans is here to disrupt that status quo with powerful, scalable solutions that work for every part of the organization.

🌍 Tackle a Game‑Changing Challenge. HR Tech used to be overlooked – not anymore. The way people work is evolving faster than ever, and the needs of global companies are changing in real‑time. Humaans is at the forefront of this change, reshaping how businesses operate and empowering teams everywhere.

🔥 Work in a Quality‑First Culture. At Humaans, we’re obsessed with delivering top‑notch user experiences. Every decision we make is guided by our dedication to design, performance, and customer experience.

⚡ Accelerate Your Career. Joining us at this stage means you’ll be growing alongside the company. We’re learning together, shaping the future of HR tech, and offering you an unmatched opportunity for personal and professional growth.

💎 Backed by the Best. We’re proud to have the support of legendary investors and tech leaders, including Y Combinator and Lachy Groom, the founders of Slack, Shopify, Figma, Asana’s former CRO, the former CEO of LinkedIn and more. With this powerhouse backing, we’re set to building something truly special.

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.