SaaS Customer Success Lead — Retention & Growth (Remote)

The Simpro Group Pty Ltd; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Leeds is seeking a Customer Success Manager to maintain communication with customers and drive satisfaction. The ideal candidate has experience in customer-facing roles, particularly in SaaS. You will work collaboratively across teams to ensure prolonged customer engagement and identify opportunities for additional sales. This role offers various perks including private health insurance and flexible working arrangements.

Benefits

Generous annual leave

Private Health Insurance

Flexible working environment

Paid Volunteer Leave Days

Company pension scheme

Qualifications

• Experience in customer-facing role, especially in SaaS.
• Ability to convey complex technical topics simply.
• Experience with account management or technical implementation.

Responsibilities

• Maintain regular communication with customers.
• Drive customer satisfaction through support activities.
• Understand customer issues and identify revenue opportunities.

Skills

Customer-centric approach

Interpersonal skills

Troubleshooting/problem solving

Team collaboration

Tools

Business process software

Job description

A technology company in Leeds is seeking a Customer Success Manager to maintain communication with customers and drive satisfaction. The ideal candidate has experience in customer-facing roles, particularly in SaaS. You will work collaboratively across teams to ensure prolonged customer engagement and identify opportunities for additional sales. This role offers various perks including private health insurance and flexible working arrangements.