Customer Success jobs in United Kingdom

Are you an LC/MS Scientist eager to apply your technical expertise to the latest innovations in high‑resolution and tandem quadrupole mass spectrometry? At Waters Applications Laboratories, we help customers solve complex scientific challenges with our industry‑leading LC and MS platforms.

We are seeking a passionate and versatile Senior Sales Applications Chemist with strong existing experience in Tandem Quadrupole Mass Spectrometry applications and a desire to expand into High‑Resolution Mass Spectrometry. In this role, you will join a dynamic, collaborative team supporting MS instrument sales and customer success across the UK and Ireland, with a focus on market‑leading products such as the Xevo TQ Absolute XR and Xevo MRT mass spectrometers.

Based in our innovative Wilmslow facility, you will work across diverse markets and applications, collaborating closely with sales through application activities. You will also provide valuable customer insights to internal Marketing, R&D, and Product Development. This highly visible role offers opportunities to share your work both internally and externally and is ideal for someone seeking an opportunity for both technical and professional growth. We are looking for a special individual who would thrive at the intersection of science, technology, and customer engagement within a global leader in analytical science.

• Encourage a deep understanding of customer objectives to deliver meticulously planned, outstanding, and impactful laboratory projects and scientific reports across diverse application domains.
• Provide subject‑matter insight to support impactful pre‑sales discussions with customers and the Waters Sales team.
• Continuously develop technical expertise and application knowledge to stay aligned with market dynamics and new product introductions that drive regional sales growth.
• Play a key role in introducing new technology to the demo team, supporting cross‑training and demo strategy.
• Provide field insights on products, markets, and applications to inform and support new and early‑stage product development initiatives.
• Ensure compliance with Quality Management System requirements and Health & Safety standards.

This is primarily a lab‑based role, however, with up to 20% regional travel as required, and some opportunity for hybrid home working.

• BSc degree or equivalent experience in Life Sciences, with relevant LC/MS industry, academic, or commercial experience.
• At least 5 years of hands‑on experience in liquid chromatography and tandem mass spectrometry.
• Experience developing and using quantitative LC/MS/MS methodologies.
• Flexibility to develop skills across different applications, with particular interest in those who have worked in:
• Pharmaceutical quantitative analysis (e.g., bioanalysis or ADME)
• Food safety/screening (including PFAS)
• Environmental analysis (including PFAS)
• Extractables and leachable analysis
• Additional areas of interest (but not essential):
• Metabolite identification by HRMS
• Pesticide or other contaminant screening by HRMS
• Environmental screening by HRMS
• Quantitative or qualitative GC/MS applications
• Hands‑on experience with Waters MS products and software (e.g., Waters Connect, MassLynx, UNIFI, related application managers) is preferred; experience in alternative MS technologies and operating systems is also welcome.
• Experience in a customer‑facing role is preferred but not crucial; candidates should show strong business insight and awareness of the commercial landscape.

In addition to salary, Waters offers flexible working, 25 days of annual holiday, and excellent family‑friendly benefits, including attractive employer pension contributions, life assurance, income protection, and private medical coverage.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our company helps ensure the efficacy of medicines, the safety of food, and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers, and our community. Waters aligns with all relevant federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal‑opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.