Customer-Focused Tech Support Engineer

Dubizzle Limited; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech firm in the United Kingdom is seeking a Support team member to manage customer queries and build relationships. The ideal candidate will have a scientific degree and strong interpersonal skills, enhancing customer interactions. This position offers a chance to work with a pioneering AI technology, ensuring customer success through excellent communication and a problem-solving approach.

Qualifications

• 2:1 or above (UK) or GPA of 3.5 or above (US).
• Desire to work in a customer-facing role.
• Experience with customer-facing activities is desirable.

Responsibilities

• Managing customer problems from start to finish.
• Responsible for communicating with customers and answering their queries.
• Understanding individual use cases and needs of each customer.

Skills

Interpersonal skills

Communication skills

Problem-solving attitude

Time management

Education

Bachelor's or Master's degree in a scientific or analytical discipline

Job description

A leading tech firm in the United Kingdom is seeking a Support team member to manage customer queries and build relationships. The ideal candidate will have a scientific degree and strong interpersonal skills, enhancing customer interactions. This position offers a chance to work with a pioneering AI technology, ensuring customer success through excellent communication and a problem-solving approach.