Customer Success & Support Agent — Hybrid, Fast-Paced Tech

Vita Mojo International LTD; City of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading tech-based hospitality company in Central London seeks a Customer Support Agent for a full-time role. The position focuses on resolving customer inquiries and providing support for the Vita Mojo platform. Applicants should have strong communication skills and a passion for customer success. The role offers a hybrid working model with various benefits such as private healthcare, flexible scheduling, and generous leave policies.

Benefits

Private Healthcare

Life Assurance

Income Protection

Holiday Allowance

Parental Leave

Health Leave

Birthday Leave

Social Events

Dog-Friendly Office

Qualifications

• Experience in customer-facing roles with business-critical software.
• Articulate communicator both written and verbal.
• Genuine enjoyment in using technology and troubleshooting.

Responsibilities

• Manage and resolve customer queries through various channels.
• Provide product support by understanding and troubleshooting issues.
• Collaborate with internal teams to enhance customer experience.

Skills

Customer focused

Problem solving

Time management

Communication

Technically proficient

Tools

Zendesk

Salesforce

Job description

A leading tech-based hospitality company in Central London seeks a Customer Support Agent for a full-time role. The position focuses on resolving customer inquiries and providing support for the Vita Mojo platform. Applicants should have strong communication skills and a passion for customer success. The role offers a hybrid working model with various benefits such as private healthcare, flexible scheduling, and generous leave policies.