Leicester Customer Success Team Lead - Grow & Inspire

Yu Energy; Leicester; On-site; GBP 32,000; Full time

Job summary

A leading energy company in Leicester is seeking a Customer Success Team Leader to oversee their customer service operations. This role involves leading a team to ensure effective customer interactions across various channels. Ideal candidates have supervisory experience and a strong understanding of the energy industry. Benefits include annual leave, training opportunities, and employee well-being programs.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Experience in a supervisory role managing a diverse team.
• A thorough understanding of energy operations processes is desirable.
• Proven ability to motivate and develop staff.

Responsibilities

• Lead and develop the Customer Success team.
• Ensure timely resolution of customer queries via multiple channels.
• Motivate and coach staff in alignment with company values.

Skills

Effective decision-making skills

Communication and interpersonal skills

Curiosity and attention to detail

Team player

Adaptability

Tools

Excel

Word

PowerPoint

Job description

A leading energy company in Leicester is seeking a Customer Success Team Leader to oversee their customer service operations. This role involves leading a team to ensure effective customer interactions across various channels. Ideal candidates have supervisory experience and a strong understanding of the energy industry. Benefits include annual leave, training opportunities, and employee well-being programs.