Senior CSM Leader - AI CRM Growth & Renewals

Methodfi; City of London; On-site; GBP 65,000 - 80,000; Full time

Job summary

An innovative tech company in London is seeking a strategic Customer Success Leader to build and mentor teams, drive customer satisfaction, and align efforts across departments. The ideal candidate will have over 4 years in customer-facing roles, a deep understanding of customer needs, and strong data analysis skills. The role offers equity, generous holidays, and private medical insurance, with a focus on growth and team collaboration.

Benefits

Equity in a tech company

25 days holiday plus public holidays

Apple hardware

Private medical insurance

Pension contribution

Enhanced family leave

Team off-site events

Qualifications

• 3+ years of experience building successful teams and coaching.
• 4+ years in a customer-facing role for a technical product.
• Strong data orientation and passion for using analysis to guide strategy.

Responsibilities

• Hire and coach a team of Customer Success Managers.
• Drive renewals, reduce churn, and identify expansion opportunities.
• Establish playbooks and reporting for effective scaling.
• Collaborate with Marketing, Operations, Product, and Engineering.
• Track key metrics like NRR, churn, and customer satisfaction.

Skills

Team building and coaching

Customer empathy

Data analysis

Cross-functional collaboration

Passion for CRM

Job description

An innovative tech company in London is seeking a strategic Customer Success Leader to build and mentor teams, drive customer satisfaction, and align efforts across departments. The ideal candidate will have over 4 years in customer-facing roles, a deep understanding of customer needs, and strong data analysis skills. The role offers equity, generous holidays, and private medical insurance, with a focus on growth and team collaboration.