Technical Support Engineer

AnaVation LLC; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing cybersecurity startup is seeking a Technical Support Engineer in the UK. This role involves troubleshooting, responding to customer queries, and collaborating with teams to enhance user experience. The ideal candidate has over 5 years in technical support for SaaS products and a strong understanding of web technologies. This position offers a flexible, remote-first work environment and competitive compensation.

Benefits

Flexible remote work environment

Competitive compensation and equity package

Opportunities for growth in a fast-scaling startup

Qualifications

• 5+ years of technical support, solutions or customer success engineering experience for SaaS or security products.
• Strong understanding of web technologies.
• Experience with AWS CloudWatch and SQL.

Responsibilities

• Respond to customer technical queries via chat, email, and video calls.
• Troubleshoot integration issues.
• Collaborate with engineering, product, and solutions teams.

Skills

Technical support experience

Web technologies (HTTP, APIs)

AWS CloudWatch

SQL querying

Client-side debugging

Excellent communication

Problem-solving

Job description

About Push Security

Push Security is redefining Identity Security by empowering organizations to secure their workforce and stop modern identity and phishing attacks through visibility, control, and collaboration. As organizations rapidly adopt cloud and SaaS tools, traditional security solutions struggle to keep up. Push enables security teams to address modern threats with user‑focused, automation‑driven tools that integrate seamlessly into existing environments.

Candidates must be based in the UK for this role.

We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast‑moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity‑based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions—diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day‑to‑day use.

Key Responsibilities

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Reproduce, diagnose, and elevate complex problems to the engineering team
• Document issues and resolutions to improve internal knowledge and customer guides
• Collaborate closely with engineering, product, and solution engineering to ensure a first‑class user experience
• Contribute feedback and insights from customers to improve the product

Qualifications

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Experience with AWS CloudWatch for investigating issues using logs
• Experience with using SQL to query data
• Experience debugging client‑side or integration issues (e.g. using browser dev tools, API logs, or network traces)
• Excellent written and verbal communication, especially when explaining technical topics
• Proactive and resourceful approach to problem‑solving in startup environments
• Understanding of how to write and debug code is a plus

Why Push?

• Work with a passionate, mission‑driven team building the future of SaaS security.
• Flexible, remote‑first work environment.
• Competitive compensation and equity package.
• Opportunities for growth in a fast‑scaling startup.