Enterprise Senior CSM — Remote UK, High-Impact Delivery

apollographql.com; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading API orchestration company is hiring a Senior Customer Success Manager to build relationships with high-revenue accounts. This remote role involves managing project deliveries, advocating for customer needs, and driving product adoption. Ideal candidates have 7+ years in a technical customer-facing role and experience with APIs and cloud technologies. This position offers competitive compensation and a chance to work with top enterprises.

Benefits

Competitive salary

Equity

Benefits

Qualifications

• 7+ years in a technical, customer-facing role.
• Proven experience managing customer-facing projects.
• Strong ability to coordinate cross-functional teams.

Responsibilities

• Serve as the primary point of contact for Enterprise customers.
• Own product adoption for your accounts.
• Guide customers through tailored engagements.
• Oversee service delivery engagements and lead project execution.
• Translate technical solutions into tangible business value.

Skills

Project management

Customer engagement

Technical understanding of APIs

Interpersonal skills

Cloud-native software development

Tools

AWS

GCP

Azure

Job description

A leading API orchestration company is hiring a Senior Customer Success Manager to build relationships with high-revenue accounts. This remote role involves managing project deliveries, advocating for customer needs, and driving product adoption. Ideal candidates have 7+ years in a technical customer-facing role and experience with APIs and cloud technologies. This position offers competitive compensation and a chance to work with top enterprises.