Customer Service Representative jobs in United Kingdom
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Mesh-AI Limited
Hybrid Driver Support & Customer Service Advisor
Job summary
A leading customer service provider in Portsmouth is looking for Customer Support Representatives to join their Driver Support team. The successful candidate will assist customers via phone and email while delivering world-class service. Key responsibilities include resolving customer queries, handling complaints, and maintaining customer records. Ideal candidates should possess strong communication skills, patience, and a passion for problem-solving. The position offers a hybrid work schedule, competitive benefits, and growth opportunities.
Benefits
Qualifications
- Passion for communication and customer service.
- Ability to handle queries via multiple channels.
- Experience in problem-solving and troubleshooting.
Responsibilities
- Assist customers with queries via phone, email, and chat.
- Aim for first contact resolution of customer queries.
- Build strong relationships through effective communication.
- Handle complaints and provide timely solutions.
- Update customer information in the CRM system.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.