Senior Group Client Service Specialist

Aviva Direct Ireland Limited; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the UK is looking for a Senior Group Client Service Specialist to join their Customer Operations Team in Norwich. This role involves providing exceptional service, resolving queries, and maintaining strong relationships with intermediaries. Candidates should have a background in Group Protection and be skilled in Microsoft applications. The position offers a salary of around £35,000, a bonus of up to 8%, generous pension contributions, a comprehensive health plan, and a supportive working environment.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Paid volunteering days

Flexible benefits

Qualifications

• Strong communication skills, both written and verbal.
• Experience in customer service, ideally within group protection.
• Ability to work independently and as part of a team.

Responsibilities

• Provide excellent customer service and resolve queries.
• Build and maintain relationships with partners.
• Support training and coaching for team members.
• Contribute to business improvement initiatives.

Skills

Experience in Group Protection

Excellent skills with Microsoft applications

Strong communication skills

Ability to manage change and organize workload

Training and supporting others

Job description

Senior Group Client Service Specialist - Salary circa £35,000

Closing date: 27th December 2025

This is a great job for someone...

…who has experience in Group Protection and ready to take the next step in your career. We are recruiting for a Senior Group Client Service Specialist - you’ll be supporting the needs of our business in our Customer Operations Team.

A bit about the job

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one”, counting on us to be there for them when they need it most.

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work
• You will possess the ability to work within a close-knit team as well as under your own autonomy
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business
• Supporting change in the business and raising suggestions for improvement
• You will be supporting the team in training and coaching new and existing colleagues

Skills and experience we’re looking for

• Experience in Group Protection
• Excellent skills with Microsoft applications (especially Excel)
• Approachable team member, experience in training and supporting others and able to easily build rapport with others and
• Strong communication skills, via email and telephone
• Ability to manage change of priorities and can organise and manage own workload

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £35,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 8% of annual salary, actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave .
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].