Customer Relationship Manager

Barchester Healthcare Homes Limited; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Cambridge is seeking a Customer Relationship Manager to enhance occupancy in their care home. The role involves managing inquiries, networking with the community, and supporting marketing activities. Candidates should have proven sales experience, data analysis skills, and be motivated to drive sales within a supportive team environment. This is an excellent opportunity for professionals looking to grow their career in a rewarding field.

Benefits

Attractive salary with commission

Retail and leisure discounts

Wellbeing support

Career development opportunities

Qualifications

• Proven sales and marketing experience preferred in healthcare.
• Ability to analyse data using CRM applications.
• Self-motivated and target driven personality.

Responsibilities

• Managing enquiries to improve conversion rates.
• Networking to raise the profile of the home.
• Supporting marketing activities to increase occupancy.
• Identifying opportunities to improve sales performance.

Skills

Sales and marketing experience

Data analysis

Interpersonal skills

Microsoft Office proficiency

Self-motivated

Tools

Salesforce or similar CRM

Job description

Barchester is recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self‑motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

NEED TO DO

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Barchester is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.