Customer Service Assistant

East of England Co-op; Rowhedge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional retail cooperative is seeking a Customer Service Assistant in Rowhedge, UK. The successful candidate will support customer service quality and engage with the community. You should be friendly, reliable, and able to communicate effectively. The position offers a competitive pay rate of £12.21 per hour and includes benefits like discounts and flexible working schedules. Applicants must be over 18, with a basic understanding of numeracy and IT skills.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave

Opportunities for training and apprenticeship

Employee Recognition Scheme

Free remote GP service

Qualifications

• Must be over 18 years of age to apply.
• Basic level of numeracy, literacy, and IT skills.

Responsibilities

• Support high standards of customer service.
• Engage with the local community.
• Work as part of a diverse team.

Skills

Friendly and approachable

Effective communication skills

Reliable team player

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Job description

# Customer Service Assistant### Vacancy Introduction**Come and join our team!**As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.****Take a look at our job description attached to the bottom of this webpage.******Normal working pattern for this role:***Our working patterns are non-contractual.* *Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.***The person we are looking for*** Friendly and approachable* A reliable team player* Effective communication skills* A positive attitude* Engaged and self-motivated* Willing to learn and adapt* Have a basic level of numeracy, literacy, and IT Skills**Over 18 roles**Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.**Perks of the job*** Competitive rates of pay* 20% discount in our food stores, along with other discounts across our family of businesses* 22 days holiday (plus bank holiday entitlement) which increases with service* 5% employer pension contribution* Death in service benefit* Enhanced family leave and pay arrangements\** Opportunities to grow, with award-winning training and apprenticeship programmes* Great discounts, deals, and cashback across over 900 high street and online retailers* Financial wellbeing support, including Stream* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)* Employee Recognition Scheme* Long Service Awards* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services* Employee Assistance Programme**We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.***\* Enhanced on statutory terms, subject to service criteria.*East of England Co-op### Attached documents| | || --- | --- || Salary | £12.21 per hour - Total Vacancy Hours: 18.5 || Frequency | Four Weekly || Vacancy Reference | 10020734 || Contract Type | Standard - Permanent - Part Time || Working Hours | Week & Weekend Evenings (5 pm to 11 pm) || Closing Date | 24 December, 2025 || Vacancy Category | Customer Service - Food Retail || Business Unit | Retail || Location | The Avenue, Wivenhoe, United Kingdom || Posted on | 17 December, 2025 || Number of Positions | 1 || OpenStreetMap contributorsDirections to### Spread the word