Automotive Service Advisor — Customer Care & Scheduling Pro

Mesh-AI Limited; Maidstone; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive retailer is seeking an experienced Service Advisor to join their team in Maidstone. The ideal candidate will have excellent communication skills, a passion for customer service, and a minimum of experience in a similar role. Responsibilities include booking services, managing customer interactions, and upselling warranty cover and parts. This role offers a competitive salary of up to £38,000 OTE and extensive benefits including generous annual leave and access to wellness programs.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Eyecare vouchers

Dental insurance

24/7 GP services

Discounted gym memberships

Travel insurance

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling.
• Liaising with the Aftersales department to schedule appointments.
• Managing high volume customer interactions and queries.
• Ensuring effective communication about turnaround times.
• Maintaining accurate customer records and updates.

Skills

Exceptional communication skills

Team player

Customer service passion

Tools

Kerridge

ADP

Job description

A leading automotive retailer is seeking an experienced Service Advisor to join their team in Maidstone. The ideal candidate will have excellent communication skills, a passion for customer service, and a minimum of experience in a similar role. Responsibilities include booking services, managing customer interactions, and upselling warranty cover and parts. This role offers a competitive salary of up to £38,000 OTE and extensive benefits including generous annual leave and access to wellness programs.