Branch Customer Service Advisor - Dual Sites

Yorkshire Building Society Group; Kilmarnock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mutual financial organization is seeking a Customer Service Advisor to enhance member experiences through meaningful interactions at their Bury St Edmunds and Newmarket Branches. Ideal candidates will demonstrate empathy, curiosity, and a commitment to personal development. The organization promotes an inclusive and flexible work environment, offering benefits including generous holidays, a pension contribution up to 11%, and opportunities for personal growth. If you're passionate about customer service, apply now.

Benefits

25 days holiday plus Bank Holidays

Bonus of 7% of eligible pay

Pension contributions up to 11%

Private medical insurance

Self-service benefits portal

Qualifications

• Willingness to learn and adapt in a dynamic environment.
• Ability to build strong relationships with team members and customers.
• Commitment to personal development and inclusivity.

Responsibilities

• Build meaningful relationships with members to help them with financial goals.
• Support members across multiple communication channels.
• Focus on serving members without sales pressure.

Skills

Empathy

Motivation

Digital literacy

Interpersonal skills

Curiosity

Job description

A leading mutual financial organization is seeking a Customer Service Advisor to enhance member experiences through meaningful interactions at their Bury St Edmunds and Newmarket Branches. Ideal candidates will demonstrate empathy, curiosity, and a commitment to personal development. The organization promotes an inclusive and flexible work environment, offering benefits including generous holidays, a pension contribution up to 11%, and opportunities for personal growth. If you're passionate about customer service, apply now.