Hybrid Driver Support & Customer Service Advisor

Dubizzle Limited; Portsmouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer service provider in Portsmouth is looking for Customer Support Representatives to join their Driver Support team. The successful candidate will assist customers via phone and email while delivering world-class service. Key responsibilities include resolving customer queries, handling complaints, and maintaining customer records. Ideal candidates should possess strong communication skills, patience, and a passion for problem-solving. The position offers a hybrid work schedule, competitive benefits, and growth opportunities.

Benefits

Hybrid working model

25 days holiday + bank holidays

Car scheme

Pension scheme

Annual bonus

Qualifications

• Passion for communication and customer service.
• Ability to handle queries via multiple channels.
• Experience in problem-solving and troubleshooting.

Responsibilities

• Assist customers with queries via phone, email, and chat.
• Aim for first contact resolution of customer queries.
• Build strong relationships through effective communication.
• Handle complaints and provide timely solutions.
• Update customer information in the CRM system.

Skills

Patience

Empathy

Communication

Troubleshooting

Curiosity

Job description

A leading customer service provider in Portsmouth is looking for Customer Support Representatives to join their Driver Support team. The successful candidate will assist customers via phone and email while delivering world-class service. Key responsibilities include resolving customer queries, handling complaints, and maintaining customer records. Ideal candidates should possess strong communication skills, patience, and a passion for problem-solving. The position offers a hybrid work schedule, competitive benefits, and growth opportunities.