Automotive Service Advisor – MOTs, Repairs & Customer Care

Mesh-AI Limited; Tonbridge; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive retailer in Tonbridge is seeking an experienced Service Advisor. This role involves advising customers, booking services, and liaising with the Aftersales department. Candidates should possess exceptional communication skills and a passion for customer service, ideally with previous experience in the automotive industry. A comprehensive training program is available with potential for career progression. The position offers a competitive salary and various employee benefits.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 GP access

Dental insurance

Critical illness cover

Flexible life assurance

Discounted gym memberships

Access to travel insurance

Exclusive retail discounts

Qualifications

• Experience in a similar role within the automotive industry.
• Strong organizational skills to manage high customer volumes.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services and repair work for customers.
• Advising customers on warranty cover and upselling parts.
• Liaising with the Aftersales department to organize appointments.
• Managing customer queries via calls and online bookings.
• Keeping customers informed about turnaround times.

Skills

Exceptional communication skills

Ability to build rapport

Customer service passion

Tools

Kerridge / ADP

Job description

A leading automotive retailer in Tonbridge is seeking an experienced Service Advisor. This role involves advising customers, booking services, and liaising with the Aftersales department. Candidates should possess exceptional communication skills and a passion for customer service, ideally with previous experience in the automotive industry. A comprehensive training program is available with potential for career progression. The position offers a competitive salary and various employee benefits.