Customer Service Representative jobs in United Kingdom

We\u2019re NFP, an Aon Company, and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It\u2019s a time of rapid growth for the European arm of the business, so we are looking for someone to acquire new commercial customers, whilst retaining existing customers by providing exceptional customer service.

We are recruiting for an Account Executive to acquire new commercial customers, whilst retaining existing customers by providing exceptional customer service.

• To develop and maintain the relationship with existing customers and to target new customers from the market place by the effective marketing of current prospects
• Establish and manage with each customer a renewal strategy in accordance with the companies procedures/aims to maximise renewal success
• Responsibility to ensure that customers are correctly and adequately insured for all of their insurance exposures and that correct advice is given
• To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve customer service standards

Knowledge, skills and abilities:

• High level interpersonal skills
• Ability to build successful, mutually beneficial business relationships
• Planning, organisational and time management skills
• Experience in dealing with commercial business insurances programs
• Knowledge of commercial products and insurance market
• Proven track record of retention and integrated sales
• Passion for customer services and professionalism
• Proactive and able to prioritise and effectively manage own workload

Education / and or Experience

• At least 5 years commercial insurance experience
• Proven track record of retaining and organically growing a book of business
• Driving license

Hours: 35 hours
Location: South East

If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.

Apply Now or Contact Us for More Information!

We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

• We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
• Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
• We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
• We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
• Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.