Customer Service Representative jobs in United Kingdom

# **Our Privacy Statement & Cookie Policy****Senior Enterprise Account Executive – Legal and Compliance - London** We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships. Position Overview: As an Senior Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. The Senior Enterprise Account Executive is responsible for new business growth in existing accounts in his/her assigned account territory. It carries a monthly and annual sales quota based on new business sales through targeted upsell and cross sell campaigns of Thomson Reuters Legal and Compliance products which includes the market leading HighQ, Legal Tracker, Thought Trace, Practical Law, Westlaw, Regulatory Intelligence and Compliance Learning services. We are looking for an individual that can demonstrate self-sufficient success and the ability to find, manage and close high-value deals. **About The Role:** 1. Sales Strategy and Execution:* Bachelor's degree in Business, Marketing, or related field* 5+ years of experience in account management or sales in the software/technology industry* Proven track record of meeting or exceeding sales targets* Strong understanding of AI and software technology products and services* Excellent communication, negotiation, and presentation skills* Demonstrated ability in solution selling and strategic account planning* Experience with CRM systems and sales analytics tools**Preferred Qualifications:** MBA or relevant advanced degree Experience in AI or machine learning industry Proven success in managing enterprise-level accounts Track record of developing and nurturing partner relationships **Key Success Measures:** Sales performance (quota achievement, revenue growth, win rate) Customer relationship management (satisfaction scores, retention rates, NPS)**Hybrid Work Model:** We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.**Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.**Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.**Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.**Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.