Customer Service Manager jobs in United Kingdom

Availability Window (days, from time, to time):

• Sun 22:00 – 07:00
• Thu 22:00 – 07:00
• Fri 22:00 – 07:00
• Sat 22:00 – 07:00

Pay Rates:

• Starting at £14.76 an hour, increasing to £15.97 inside the M25.
• Night premium of £2.35 per hour for hours worked between midnight and 6 am.
• Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours per week. If you prefer fewer hours (minimum 12), we still welcome you to apply.

Responsibilities:

• Work in a fast‑paced retail environment.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening and ensuring they leave with what they came for.
• Look for ways to improve service, coaching colleagues and giving feedback.
• Guide and support colleagues in‑store, ensuring a safe place to work and shop.
• Maintain a great understanding of store performance and assist managers in delivering actions that improve operations.
• Lead from the front and set a great example in everything you do.
• Coordinate the store team for an easy, fuss‑free shopping experience.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, completing duty cover and ensuring all decisions are right for safety.
• Act as the go‑to person for day‑to‑day queries in the absence of a manager.
• Keep the store clean, tidy, and well‑presented.
• Assist managers with seasonal, community, and charity events.
• Contribute to an inclusive team atmosphere.
• Provide excellent customer service by listening and putting customers first.
• Keep the team well‑informed on communications, changes, and updates.
• Stay knowledgeable about store performance and look for improvement opportunities.
• Coordinate store improvements and remove obstacles to service.
• Follow health and safety routines and procedures.
• Recognise and celebrate colleagues who provide great service.

Qualifications:

• Be a great role model, consistently providing thoughtful customer service.
• Build strong, inclusive relationships with colleagues.
• Communicate clearly, using a variety of methods to keep the team informed.
• Take lead and oversee the store in the absence of a manager.
• Make good decisions, remain flexible, and handle change comfortably.
• Motivate the team to exceed expectations.
• Be curious, always seeking ideas to better serve customers, communities, and the planet.

What’s in it for you?

• Flexibility: no two days are the same; adjust shifts to fit your lifestyle.
• Career development: ongoing learning and award‑winning training opportunities.
• Inclusive workplace: everyone’s welcome and celebrated.
• Your voice matters: ideas and opinions are heard.
• Well‑being first: support always available.
• Great company: dependable colleagues across the business.

Benefits:

• Holiday: starting at 20 days plus a personal day, rising to 22 days after 12 months (+ Bank holidays).
• Flexible working from day one.
• Colleague Clubcard rewards: 10% off, 15% at pay‑day weekends.
• Free well‑being services.
• Life cover of five times your pay; pension with matching contributions up to 7.5%.
• Choice of discounts, shares, cycle‑to‑work scheme.
• Uniform provided.
• Access to colleague networks and support.

Company Information:

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our purpose is "Serving our customers, communities and planet a little better every day".

We welcome diversity, equity, and inclusion. We are a Disability Confident Leader and provide an inclusive recruitment process.

We recruit individuals over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves specific areas such as warehouse, beer, wine, bakery, or driving roles.

Senior Level: Mid‑Senior

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industries: Retail