Supervisor

GO Outdoors LTD; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor retailer in Penrith seeks a Mid-Senior level team member to provide managerial support and enhance customer service levels. Responsibilities include supervising staff, driving sales, and maintaining visual merchandising standards. Ideal candidates should have supervisory experience in retail, strong communication skills, and a passion for customer engagement. A comprehensive benefits package is offered, including discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling and digital health advice

Discounted gym memberships

Internal development courses

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of the latest trends and competitors.
• Experience coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Maintain high visual merchandising standards.
• Train and develop staff through inductions and assessments.

Skills

Supervisory experience

Retail knowledge

Coaching and mentoring

Communication skills

Attention to detail

Job description

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. We passionately believe in the positive benefits of the outdoors, offering the best equipment for all outdoor activities, always at the best price guaranteed! Our values are "One Team", "Responsibility", "Passion" and "Integrity", which guide us to be the nation’s favourite outdoor retailer. If you share our passion and want to make a difference, join our team and be part of something unbeatable.

Role Overview

As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising all staff while maintaining shop floor standards and handle certain managerial processes daily as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.

• Maintain high visual merchandising standards by engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing completion of relevant training assessments.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT, upselling, and cross‑selling targets.

• Maintain a high Net Promoter Score.

• Ensure stock accuracy during store audits.

• Ensure all new colleagues complete mandatory training.

Skills and Experience

• Previous supervisory or Team Leader experience in a fast‑paced retail/customer‑facing environment.

• Passionate about retail with a good understanding of the latest trends and competitors.

• Experience coaching and mentoring individuals.

• Strong communication skills and attention to detail, maintaining high standards on the shop floor.

• Promotes JD Group values to internal and external stakeholders.

Benefits

Monthly discretionary bonus schemes; 25 % company discount on store and online products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors); exclusive deals through our benefits platform (TELUS Health); access to counselling, digital health and well‑being advice; health cash plans; internal development courses for personal and professional growth; apprenticeships and accredited qualifications (England only); discounted gym memberships at JD Gyms; colleague networks for sharing experiences and driving positive change; volunteering opportunities; employer engagement forums; incremental holiday allowance.

Due to high volumes of applications, review may take time. If you do not hear back within two weeks, consider your application unsuccessful. Successful candidates will be contacted for a 1st stage meeting with the talent team and then invited to interview with the hiring manager.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Other

Industry: Retail

Location

Penrith, England, United Kingdom