Shift Leader - Eynsham Esso Express

Tesco Plc; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is looking for a Shift Leader to ensure smooth operations at Eynsham Esso Express. Responsibilities include coordinating team activities, delivering outstanding customer service, and maintaining operational safety. The role requires effective communication and the ability to adapt to changing priorities. Benefits include competitive pay, flexible working, and a comprehensive benefits package.

Benefits

Holiday starting at 20 days

Flexible working from day one

Colleague discounts

Access to free wellbeing services

Life cover and pension contributions

Qualifications

• Experience coordinating teams and enhancing service quality.
• Strong communication skills to lead and inform the team.
• Flexibility in handling changes and making quick decisions.

Responsibilities

• Coordinate daily operations and team activities.
• Ensure a seamless service for home shopping delivery.
• Maintain operational cleanliness and safety standards.

Skills

Team coordination

Communication

Flexibility in decision-making

Customer orientation

Job description

Overview

Join to apply for the Shift Leader - Eynsham Esso Express role at Tesco.

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

This role leads from the front with your colleagues.

Responsibilities

• Work in a fast paced fulfilment environment where no day is the same.
• Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
• Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
• Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
• Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.
• Guide, coach and oversee colleagues to ensure they are in the right place, at the right time and doing the right tasks.
• Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator and use a variety of methods to keep the team well informed.
• Confident in leading the team and communicating with visitors, contractors and security team.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
• Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
• Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.

You will be responsible for

• Coordinating the team to deliver great availability for customers and safe operations.
• Completing duty cover, making sure all decisions are right for customer, colleagues and everyone's safety.
• Being the go-to person for colleagues in the absence of a Manager for day-to-day operational queries.
• Supporting Managers to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Ensuring the centre is always clean, tidy and well presented.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around operational requirements.
• Being knowledgeable about the centre and our results, coordinating others to deliver practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team when there are cascades from the Manager.
• Looking for ways to simplify operations and sharing these ideas with the Manager.
• Covering Team Manager absence/days off by coordinating activity across trading areas.
• Always putting the customer first and considering them in everything you do.
• Recognising and celebrating colleagues’ achievements.
• Understanding and removing obstacles to delivering great service/availability.
• Communicating with picking and delivery teams as required.
• Overseeing the day to day operation of the colleague shop.

You will need

• Working with colleagues across stores in the local area to achieve shared success
• Building strong relationships with customers and colleagues
• Being flexible in thinking, decision-making and handling change
• Maintaining personal energy and staying fit for work
• Always looking for ideas to build a better Tesco

What’s in it for you?

We offer excellent benefits that help make Tesco a great place to work, including but not limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague discounts and pay day benefits
• Access to free wellbeing services and resources
• Life cover of five times your pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work
• Uniform provided and life moment support policies
• Access to colleague networks and information about benefits

About Us

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is to serve customers, communities and planet a little better every day.

Diversity, equity and inclusion (DE&I) at Tesco means everyone feels represented and welcome at work.

We are committed to an inclusive and accessible recruitment process. For information on accessibility support, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 for roles with early morning or late evening hours or in certain areas.

For more information about us please visit www.tescoplc.com